Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
KYLE S.
Posted
We placed our order March 15. Your website said fast delivery yet it is now 10 days since we've placed our order and we have not received our order or an email with any tracking information. I sent an email March 22 asking about our order, thw delivery date, and tracking information and 3 days later we still do not have a reply with an answer. So far we very displeased amd just want our order!
HEATHER C.
Posted
I have eight dogs and some with digestive issues. I have been trying to find the best foods that I can afford and also solve the problems with the digestive problems. Open farm and acana seem to be doing the job, but I would need 4 bags shipped every month. I have had a shipment take as much as 10 days to arrive. I live on a strict budget and just don't know if I can count on petflow to deliver products before I would run out.
MICHELLE G.
Posted
Never got my order
JAMES W.
Posted
Your website is misleading. It does not show you when an item is on backorder. Instead, the status still shows it as "shipping". I was very disappointed, and felt I was misled. I will not use your service again, and I've dissuaded others from doing so as well.
LAUREN
Posted
This order has taken way too long to ship.
BRET
Posted
Ordered Royal Canin speciality food and a week after the order was placed I was informed my order was canceled due to stock shortages. A more accurate availability status would have saved me a headache as I know the Royal Canin brand is having production issues.
JOHN V.
Posted
Customer service sucks. Very rude and unprofessional.
AP
Posted
I was very disappointed in your company. I couldn't get an answer when I needed it. I canceled my order. I ordered the product from another company and it was shipped the same day. I have informed my vet of the poor customer service I received.
