Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
DONNA M.
Posted
I have tried ,several times via phone calls,to reduce my order of Blue dog food. My order consisted of 1 30 lb bag of weight maintenance chicken, and 1 30 lb bag of weight management red meat.the dog that ate the chicken has passed away. I have been trying since November to reduce my order to 1 bag of Blue weight maintenance red meat..but continue to receive both bags..not happy
MEG
Posted
My order was mistakenly cancelled which caused the dog to miss a day of her medication. Very frustrating experience.
Response from Petflow· Mar 2, 2017
Hi Megan, Thanks for reaching out and so sorry for the frustrating experience with your order of Incurin. Our team is currently looking into why your order has been cancelled so that we can keep this from happening again in the future. I noticed one of our pet parents, Stacey, was able to set you up with a new order. I've also credited your PetFlow account a total of $10 for the inconvenience that you're welcome to use on any future order with us. Once again, I apologize for the bad experience with your order. If you have any questions or concerns, please don't hesitate to let me know. I'm always happy to help! All the best, Kim
LIZ N.
Posted
Prices are a bit higher than other places and shipping is not as quick but overall, everything is fine.
Response from Petflow· Mar 1, 2017
Hi Liz, Thanks for leaving us your feedback and so sorry for any past delays with your orders! Because you're located in Texas, your orders are shipping out from our closest warehouse to you in New Jersey, so the usual transit time for these orders should be 3 business days. Once again, thanks for the feedback! If there's anything we can help out with in the future, please don't hesitate to reach out to us! Best, Kim
Onyx, Bentley and I.
Posted
While the shipping turn around and even just order confirmation time was not acceptable their customer service department made it worthwhile giving them a second shot and I am highly pleased with that aspect. I did however find that their shipping courier was unreliable and my packages arrived damage twice.
KRIA W.
Posted
I had gotten a coupon and a percentage off, so the price was good. However when I got the box, the bag inside was ripped so kibble spilled out. I realize it's just for dogs but presentation does matter to me since I'm the one buying it.
Response from Petflow· Feb 24, 2017
Hi Kria, We're so sorry to hear your order arrived damaged. We'd never expect our customer's to accept damaged product - we'll reach out to make this right for you!
ROXANNE M.
Posted
Each time I place an order, it takes 10 days to receive it. I also always receive a notice saying that my order has to come from a facility further away due to inventory adding additional days to the delivery. I have attempted to order a variety pack of wet food three times, and each of those three times I was sent the wrong product. So then I have to go out and buy more food at the store, while I wait for my product to be returned for a refund. Each time however, customer service has been very helpful, which I appreciate. However, the product should be removed since it's clearly not a item in stock.
JTG
Posted
I tried to order a few different products from my mobile device - an iPhone-and had some difficulty. The pages weren't loading properly, but I also experienced the same difficulty from a desktop computer. The problem occurred when I try to narrow down my search. Instead, I had to scroll through dozens of products to find what I wanted
PETER
Posted
Two years ago the prices for dog bones were extremely competitive with Pet Flow. In fact, I could not find better pricing. Then, Bingo, there go the prices! Shot up higher than a booster rocket. Also, their "order discount" is a bit deceiving. They don't tell you it's only good one time. You learn that after you have to bring on a customer service person into the dialogue. The other deceptive practice they have is confusing you when you are ready to place your order. If you are not careful they will have you in the order quicksand of "send this order each month". Poppycock! Clean up your act, Pet Flow!
