PetflowReviews of petflow.com

I am very unhappy with the shipping, I ordered a product on 1/29 and was told a label was created but the product did not actually leave the warehouse until 2/9 and that was after I wrote a complaint. This is the second time this has happened even with my auto ship which I had to contact PetFlow to get them to actually ship the products..

Told first order for cat food had to come from New Jersey to San Diego since low inventory in Vegas. Supposed to ship in a day but 5 days later no messages. Contacted rep and they resubmitted order from Vegas to San Diego. Again no emails so I called again 4 days later. They told me the product was discontinued and canceled the order. The left hand doesn’t know what the right one is doing. It’s back to chewy for me, never an issue in years. First outing with this company was a nightmare

I’ve cancelled my program because you only ship my dog food out of New Jersey. My last one took way too long to get. Chewy was here in two days before yours ever got here. This is not the first time this has happened. You lost a long time customer.

Fist, my name is not Joey, that is only an address I have items sent to since your company does not mail to PO Boxes. Secondly, I will no longer be purchasing my Bully’s dog food from your site due to my having to call, check on my order and find that it has not been sent over the last three months. I have Amazon and I purchase very easily and quickly from an excellent seller there so I wish to be removed from any correspondence regarding your company in the future

Horrible customer service. I wanted to cancel my autoship because my dogs won't eat the food. You can't do it online, even though there is a cancel button. There is no online chat. So you have to call and wait on hold for several minutes and only get to leave a leave message. Never again!

Terrible service! I placed an order for prescription food for my dog. They screwed up my vets approval saying it was denied. My vet sent me the order proving they lied. Five days later they emailed me that my food was out of stock. I ran out of my dogs prescription food which could have killed him. Don’t use this company!

Very disappointed. Website showed a particular dog food in stock, I ordered & set up recurring delivery, called 3 days later to check on status was told it was shipping that day. Called 2 days later when it still hadn’t shipped & was told out it was now out of stock & I should have received an email. 3 days later i received the email that it was out of stock. Next day i received an email that it was back in stock & being shipped. 3 days later I called & was told not in stock, then got an email saying the same. I’m thinking it was never in stock... Just ordered it from another company earlier today. Now I’m waiting for confirmation that they are cancelling my recurring order. Will never order from them again.

I was ordering from Chewy on a Hills Science Diet AR/D wet dog food. Then on my next visit to reorder the product was unavailable due to delays in receiving the dog food from the vendor. Pet-Flow had the cans I wanted and figured to give your company a try. The price between you & Chewy was basically the same but the slowness in shipping was just ridiculous from PetFlow. Both was free shipping but Chewy always delivered in a few days and your service was always over a week or so. Then on my last order i tried again as it said on your web page that the Hills Science can dog food was available so I ordered 2 cases. The following week I was told that the dog food was not available and canceled my or5der. Why on earth do you take my order & process the request only to tell me almost a week later that you cancelled my order. Is this any way to run a company with such a sloppy & slow service. Is your company heading towards BK and this is how you treat your customers? Its not even worth it with such crappy & slow service. Plus, I bet you are just going to trash this message and just toss me to the side of the road as a disgruntled customer. It seems you just want flowing remarks in a positive light. So what is your excuse on this 1 Star rating