PetflowReviews of petflow.com

Lousy part two. Company is a joke couldn’t even get my two orders shipped even with paying with PayPal !!!! Chewy .com doesnt require calling to confirm orders for security reasons. Give me a break Paid with paypall don’t need pet flow holding up my orders for security reasons Even emailed the company to get my orders shipped and they still wouldn’t ship it Order from chewy.com. Less hassle

First order and I receive an email the order has been cancelled due to lack of inventory! Refunded immediately but would have preferred the prodict for my dog!

Your security check process is the worst ever! You cannot expect people to call a phone number to verify name address and credit card number in the name if preventing scams. That is the ultimate scam! How about an online process to do security checks

After using PetFlow for about 2 1/2 years satisfactorily (other than the time the 35 pound box when delivered was shoved into a deep ditch filled with snow), I recently submitted another order for the dog food my two dogs have to eat. I was informed when the dog food was to be shipped. When my supply of dog food was starting to run low, I checked the website and discovered that my order had been deleted by PetFlow. I called to find out what had happened and was told that there had been a problem obtaining the desired dog food from the manufacturer and that it was unavailable. I asked why I hadn’t been notified and was told that “we usually try to do that”....but not to worry that I wasn’t being charged. I’m sorry....but “usually” isn’t acceptable for notification of cancelled orders.

Tried to order a veterinary prescription food through PetFlow, after having difficulty procuring it through my local vet or other pet stores. After placing my order and having it confirmed, I received no indication that it had shipped for over a week and only after calling customer service did I learn they were out of stock but "were expecting more next week" and that I would receive a shipping notification as soon as their stock came in and my order was fulfilled. The next communication I received from the company was that my order had been cancelled and apologizing for the inconvenience, though providing no indication of when, or even if, this product would be in stock in the future. If they didn't have any in stock when I placed the order, as appears to be the case, that should have been made clear up front and I wouldn't have placed an order in the first place. I also shouldn't have had to follow up on my own to learn they had no stock of this product as that should have been proactively communicated to me by the company. I now have no supply of my cat's prescription food on hand and no indication if I would be able to even get any through this Company in the future whereas with some transparent and proactive communication on their part I would have spent the last weeks finding another source for my refill. Would not recommend.

PetFlow took my order, took my card/payment information, THEN told me they didn't have my product in their inventory. That's shady, and I'm livid about it. Keep your inventory updated and accurate so that I'm not giving out my credit card information needlessly.

After five days passed without my order ... My order was never sent to my vet's office. I sent two emails to the customer service department without a reply... Not fit for purpose. Try a different company for your dog food, etc, etc...

Ordered a certain dog food and they decided to send me something different. Contacted them on this issue and they wanted me to pick up the shipping expense for sending it back. Not my mistake but theirs. Nothing got resolved and I have the dog food I cannot use. Lousy way to run a business and I will not do business with them ever again.