Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 1,957 reviews with 2 stars · Clear filters
Mayra
Posted
The delivery was delayed. I was expecting it Friday and it got pushed until Monday. This was my first time ordering so I'll be wary if I order again and be mindful of the delays. Not sure if this is the experience those on auto ship have
EL R.
Posted
My order hasn’t been shipped after over a week. When I reached out I was told I had to call management. I’m glad I received a prompt response, but I don’t want to call anyone, and I didn’t want to wait any longer so I went back to chewy, although your prices were a fraction better. But my animals can’t wait. Thank you
Daniel H.
Posted
I still have not received my order.
SAMANTHA R.
Posted
Took forever to get my dog food.
Jayme K.
Posted
Lots of finger pointing between my vet and PetFlow… I’m not sure what problem was but vet said he never heard from PetFlow vet… so preset want processed… first time in last year I’ve had any issues with the process on prescription dog food… anyways once I stirred the pot and let it be known “hey figure it out” order it was approved and shipped out…
Vicki K B.
Posted
Very hard to work with even though I had a prescription from the Veterinarian Office, which they never contacted Carolina Beach kept sending me the same message. If you have a copy of your prescription, please email a clear copy to along with your order number and we may be able to fulfill your order sooner! Order #: 10884471 Sarah Boone I have every email sent by your company, I called many times could give dates.... BOONE WAS SICK NEEDED THAT FOOD DIDN'T NEED THE RUN AROUND THAT I GOT... THE DAY I CANCELLED IT BY MONDAY WITH THE SAME PRESCRIPTION YOU HAD TROUBLE WITH ANOTHER COMPANY PASSED IT. I used to buy from you and hope in the future I can come back.... VICKI K. BOYLES help@petflow Order #: 10884471 Sarah Boone Along with the Prescription
Patricia
Posted
While the prices at PetFlow may be good, there are severe problems with having products in stock. It seems that no matter what I order (wet or dry cat food and cat litter), it's out of stock or has to come from a further away location. It didn't use to be like this. PetFlow was very reliable. Now I have to follow up with calls to customer service because emails are ignored. Very disappointing. I use Chewy instead.
Shasta S.
Posted
The shipping is so inconsistent. Took almost 8 days to receive my dog food. This happens about every 3 months. Hard to foresee when I need to order. Leaving my pets without food so I’m forced to buy dog food elsewhere.
