Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
Maciej K.
Posted
Oct 16th - Order placed and confirmation #1 received, great! Oct 21st - Order confirmation #2 received - item temporarily out of stock - not so good! Oct 21st - Order shipped, great! Oct 28th - Order arrived, not so great-:( Expected better from a company that advertises 2-3 day delivery.
SUSAN S.
Posted
I will NOT ever recommend Pet Flow to a friend. I ordered 25 lbs of Orijen's Dog Food on 10-19-2020. Order #835610. I kept waiting on the order until I realized that I would be out of food for my two dogs. I called Pet Flow on 10-27-2020 to ask where my shipment was at. They told me that my credit card didn't go through. I told them that was not possible because the card is paid off every month. I asked why they didn't call me as I am a regular customer. They told me that they sent me two different emails. I looked through my junk mail, NO emails there. TERRIBLE CUSTOMER SERVICE. Petco now has my business with the same credit card that went through just like clockwork!!!!
Jodi G.
Posted
I can't review products as I am still waiting on my order. 😥😥😥😥
Jennifer Q.
Posted
Very disappointing. I wanted to use Petflow because they don’t sell live animals, however they charged my card without permission for an item I never ordered. They then gave me a hassle about the return. Ultimately, I reversed the charge through PayPal who recognized I did not place the order. I will have to use Petco or Petsmart moving forward.
HEATHER
Posted
Never got my order
Upset cat O.
Posted
My experience with PetFlow has been a horrible one. After continually being told that they had everything that they needed to fulfill my order, I would then be contacted to say that something was now wrong. This went on for 3 weeks. I called to cancel any and all orders and was told it had been done. Later that day my card had been charged for my order!! 😡 I called Chewy and in 2 days my order arrived at my door. I will never use you guys.
GAIL D.
Posted
My order was supposed to ship Oct. 8. More than two weeks later it still hasn’t. I’ve phoned, I’ve written customer support, I’ve been given promises and assurances, but no results.
Donna
Posted
My account was hacked they were randomly taking money out of my account and wouldn’t call back! I waited 3 days for a manager! Nothing I kept calling they said I was on a list! For 4 days they continue to take out money’s! We closed the account at the bank I had to call and tell them to close out my petflow account cause I kept getting emails saying they were trying to take out money on a closed account! I have beeen a customer for 12 years or more ! BEWARE
