Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
Cat O.
Posted
On PetFlow's web site I ordered some prescription cat food that ended up being out of stock. Their website didn't say it was out of stock. I didn't find that out until the shipment was delivered. By contrast, Chewy's website clearly states if something is out of stock and doesn't let you order it. Very disappointed in PetFlow. Lost a week and now I have to scramble to find an alternative source.
LAUREN S.
Posted
We have never had an issue before, but I placed an order on 9/7 and still haven't received it. I called and got an email back that it was held up with fedex and there was nothing you can do. Very unsatisfied as we are totally out of the kidney care diet food he needs. They should be able to re-ship with another carrier.
Janis
Posted
I contacted Petflow - I cannot carry 2 20 pound bags of litter up 6 flights of stairs - so I wanted to change my auto-delivery to 1 bag - and they said I was - ready - 1 cent below qualifying for auto-delivery - what can I buy that cost a penny that I need? NOTHING. HORRIBLE. CHEWY.COM!!
LOLA M.
Posted
catnip from China didn't like food
CARYN B.
Posted
I was told they had In stock Hills Metabolic 3.9 ounce tuna and chicken stew cat food so I ordered a case of each. It never shipped & I’m still waiting for my order. I was told if I wanted the 5.5 ounce chicken stew, that I would need another script from my Vet. I had to buy the larger cans from my Vet. I had to ask for a discount for this inconvenience. I’m not happy. Caryn
Michelle
Posted
I haven't received my product or any indication as to why.
F H.
Posted
Shipping is down to a crawl. What used to be two days is now 7-8 days. What makes matters worse they don’t confirm the order until three days after you have placed it. Customer service is a joke they cannot explain the delays or lack of confirming an Order. After a couple of years of ordering I am done with them.
Wally P.
Posted
Product out of order and now I am waiting? Would like my money back
