PetflowReviews of petflow.com

I had to wait almost 2 weeks to get the dog food. When using the tracker to see when to expect the food everyday it told me that was the day to get it. Then it would never come. Very frustrating to make sure someone was around to get the package.

I placed my order for dog food on August 17th. I was already low on food and hoping it would arrive fairly quickly. It did not even ship until August 25th. Eight days after I ordered. It arrived on the 27th, so the time between ordering and receiving the food was 10 days. Meanwhile, I had to go and buy a different brand of food for my dogs locally, as no one had my regular food here. I used to like Petflow, but I was extremely disappointed in their service this time and am thinking of looking elsewhere for future purchases.

10X3 Code removed the Sales Tax instead of $10. A message did NOT appear stating that the Code was not applicable to the Fromm product I had in my cart. [FYI: I tried another code - HELLO15. A message did appear stating it did not apply to Fromm products.] I called your customer support. He stated he could not transfer me to supervisor because he was in a "super small office" but could setup a call back within 48 hrs. I ask him to remove my account.

You never send me my order and end up cancels it. I’m very disappointed since it is my first time buyer.

I ordered prescription food for my cats that was out of stock everywhere but here. 4 days later, it still had not been shipped. I contacted petflow who said they would put a rush on it. Days and days went by so I checked my order on the website and my order had disappeared. I contacted petflow who said that they were out of stock of the cat food and sorry. I wasn’t even notified before my order just up and got cancelled. A few days later I received an email regarding the cancellation. No offer to notify me when they would be restocked or anything. Terrible customer service. Will not be ordering from petflow ever again. The representatives who spoke with me via text were very professional. Not their fault.

We did not receive the package

Worst and slowest shipping of any company I have used during covid. Do not use for emergencies.

I placed an order for dog food 12 days ago, And it still hasn’t shipped yet. I’ve been told for the past 3 week days that it was shipping that day. It would be nice if you guys were a bit more straightforward with your customers instead of lying. How much longer will I wait?? The ball is in your court! I’ll definitely be looking for an alternate service to use going forward.