Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
EX-Pet Flow C.
Posted
DISAPPOINTING... Placed order 2 weeks ago. Was informed it would ship out in a day or two. After multiple calls and excuses I'm still waiting. Had to switch dog food since I ran out and can't get my typical dog food brand in the town where I'm vacationing. I planned ahead but PETFLOW disappoints and didn't keep their promise to ship out in timely manner. LAST TIME I'LL USE PET FLOW!
Rose
Posted
Placed order on 8/12 today 8/23 still getting run around. Got email on its way..did not get..talk to rep. was told getting $10 credit on this order due to error. Again nothing. Talked to another rep was told credit would be on next order (won't happen). Also to order number I had was wrong due to error in their system. Got another email being shipped. Checked Fedex have label but nothing shipped. I do not think I will ever receive my items.
David
Posted
I placed the order on 8/12 and it didn't arrive until 8/22. They said there were issues with the inventory system but only after I made a comment on their Facebook page and they asked me to IM them. Even when I IM'ed I got an automated response and did not hear from a human until days later. I'll stick with Chewy which ships in 24 hours except over the weekend and has excellent CS.
Moose
Posted
Horrible don’t even waste your time.
DYLAN
Posted
Not good. Really poor communication and no shipping notification. Will not order again from this website.
DIANA V.
Posted
Ordered on the 10th 8 days later still had not processed my order. Had to buy somewhere else. Will not order from them again.
WR
Posted
This is the first time I’ve ordered. Spent $150 on food that was supposed to ship August 12. It is August 22 and the food hasn’t shipped and there’s no estimate about when it will. Absolutely unacceptable. Customer service reps kept telling me that it was a 2-3 day delay. Clearly a lie. You lie to your customers when they’re waiting on important items for their pets — food and medication.
Julie
Posted
I have been searching for my cat’s prescription food for a couple of weeks at PetSmart, Chewy.com and others to no avail (Hill’s c/d in small cans, chicken vegetable stew). It is literally the only flavor/texture he will eat and no one has received it lately due to supply issues. Petflow said it was in-stock, so I joined the club and placed an order. A few days later I received an email stating they do not have it and cannot get it due to supply issues, just like all the other companies. Petflow falsely claimed the in-stock status and got us hopeful for nothing. I cancelled my membership because I can’t trust their in-stock claims. Beware!
