PetflowReviews of petflow.com

8172261 not happy this time although they have been great up to now my order was placed 5 days ago and i have not recieved an email or phone call regarding it Called today and they are still not sure when it will go out. Meanwhile my dogs might eat me!

My dog no longer will eat the food I have on auto shipment and this company literally makes it IMPOSSIBLE to cancel. I have emailed, called, text, and yet I am still getting notifications of my order shipping soon, so I have to keep changing the date hoping someday someone will actually help me. only company I have ever seen that wont let you edit your own auto shipment order. Ridiculous.

I put an order in for my cat for hills prescription science diet cd tuna and rice stew. Was told it was gonna ship on Aug. 5. Two weeks or so later had to call you and was told then you didnt have it, after I was waiting on it.

I’ve ordered through Chewy many times and have always had my prescription products approved by our vet through the system in a matter of 24 hours. I tried to do this through Petflow but after waiting a week I ended up canceling my order because my product wasn’t even in stock anymore. I kept calling Petflow who would say they’d sent the request to my vet, but that my vet hasn’t responded. So I would call my vet, who would say they never received anything. Based on my experience I have to trust my vet. I was really disappointed overall.

I had dog food on autoship so I wouldn't run out. On the day it was supposed to ship, I didn't get a notification. I checked online and it said it would ship the next day. No big. The next day, it didn't ship and when I checked it said "Invalid ship date". So I called. I was assured it would ship that day or the next - at the latest. The next day, same thing. I called again. I was told there was a problem at the warehouse but was assured it would ship that day or the next. The following day, I called AGAIN. I was told THE SAME THING. Now, I'm almost out of food with no delivery in sight. Worst customer service ever. They should have told me on the first or second call that they weren't sure when I would get my delivery.

I placed my first order #8145896 for Glycobalance dry cat food based on the fact your website showed it in stock. Five days later I received an email stating that your company had not been able to reach my veterinarian. My vet said they never received anything from your company. I called and was all but rushed off the phone by one of your customer service reps while trying to explain I was following up. Now today I get an email that due to manufacturer shortage this can not be shipped! I’m very upset with the quality of service in every aspect and will NOT be ordering anything from your company again.

I had an issue with my first order where I ordered one item wrong which I had also added to auto delivery which have me a 15% discount. I called to fix it so the person who answered cancelled that order and entered correct items on a new order. I had paid via PayPal so he told me to go in online and pay for it which I was going to do, however now I can not use the discount that I should have had in my first order which it is. I have texted and emailed with no response. I will now order elsewhere. Obviously your only way to communicate is by phone and I'm not always available at the time you are.

My order (one, small bag of dog food) has taken far too long to arrive. I will not use PetFlow again.