PetflowReviews of petflow.com

The vet never received a fax from this company leaving my cat without food for 2 weeks. During that time the wet can food in my order suddenly became sold out. Though I was still charged at the time. Only after a week of NO RESPONSE FROM THIS COMPANY I received a refund. He has urinary issues. Since then I’ve switched vets and he is on a new diet that doesn’t include this harmful food.

Ordered prescription food for my pet. Received a confirmation even received a phone call following up on my vet's information. After a week received a notice the food was out of stock. Not acceptable as the food showed in stock when I placed the order. This food is essential for my cats care. Now I have to start over elsewhere and a further delay. Won't order from this company again.

I was running low on my pet's food and was having trouble finding it in stock anywhere. PetFlow listed the food as In Stock. So I purchased 3 cases of it. One week later, my order still said processing and it had not shipped. So, I called their support number. The support rep informed me that it was on backorder. I then had her cancel my order. First let me be clear, the support rep was so helpful. She did a perfect job, and I very much appreciate her. I'm rating as 1 star because it is inexcusable to list a product as in stock, and not ship it or notify me that it was on backorder. That was 7 days that I could have used to search elsewhere, but instead my food supply dwindled down to dangerously low levels.

I placed an order on a Thursday and when checking on it the next day, I saw that the website showed that I had no orders. I was not able to call Friday to ask about it, so I called Saturday morning. At that time I was told my order had been cancelled due to Pet Flow not being able to obtain the items from the vendor. I have no problem with this, and understand that this happens. What I have a problem with is not being informed immediately that my order had been cancelled. When I called on Saturday morning I was informed that an email was to be sent out on Monday. This is not acceptable as I needed to know in order to go shopping over the weekend if necessary. I will not be placing any future orders with Pet Flow.

Still waiting for my food to arrive. Was told it would be here over a week ago. Customer service was not good. Only got excuses. Though that this was going to be a good way to order food for my dog. I am disabled and unable to drive. Found out that another company could of gotten it here sooner and cheaper. Pet Flow cannot give me any assurance that this will not happen again.

The delivery service has been terrible the last three shipments. I still have not received the order that you want me to rate. Another order is supposedly on the way. We’ll see if any of the two orders ever show up.

Very inferior dog toys. My puppy chew them up the first day.

I ordered dog food and was told the shipment would arrive in 2 to 3 days because it was coming from a different location, after 4 days I called them and told them I was leaving town and if the shipment arrived over the week end no one would be home and the food would sit in 100 degree weather. I called and spoke to Brea who said she would stop the shipment and call me back and neither one of the things she said happened now I have dog food sitting in 100 degree weather and they cant pick it up until Tuesday. in the meantime the food is rotting in my front yard. This place can care less about your dogs need and at the rate they are going and based on the very poor reviews I doubt if they will be in business much longer. I spoke to Brian after finally 5 days and 4 requests later, who said he was a supervisor now I know why his employees could care less, Brian said he would call me back and I never heard from him, I have sent him 3 emails and no response. I WOULD NOT RECOMMEND THIS PLACE TO ANYONE. If Management can care less Imagine how the employees are. Ohhh they sound so polite but don’t trust them as far as you can throw them, because once you speak the truth their real personality shows up.