PetflowReviews of petflow.com

I've ordered PetGuard, various flavors, much to my 2 cats' delight. I think PetGuard is changing up the formula or is inconsistent in their production of each flavor. Some flavors even look different from the last order. I ordered their 2 favorite flavors two weeks ago and I wasted almost $60. Petflow will not allow me to return the unused cans. Bummer!

I'm really not happy with the way my order was packed for shipping. It arrived with the box broken open. Thank GOD nothing was damaged, but for the amount I paid for the food (my dog has a beef allergy and is on a rabbit diet) I think a stronger box should be used. The shipping was prompt, but if the items arrived damaged, what good is it??

I had 3 cases of canned dog food and 3 cases of canned cat food delivered all in 1 broken open box, left on my front porch. Not only was it broken open but it was so heavy I had to open it up the rest of the way and carry in the cases individually. You should have put the items in atleast 2 boxes, and when a box is broken, you need to retape it or notify me that the boxes are on my porch....cooking in the hot sun !!!!!!!!!!!!!

Last 2 orders had very slow shipping. Shipping method was incorrect for part of the last order and when I called to find out where order was they said they would check and call me back. No one ever called and I had to call back to say it was sent by another carrier and that I had received it. As well, the second part of the order took 6 days after it was shipped and 9 days after it was ordered to get here.

Very reliable and easy sign up but I accidentally entered two of the same recurring orders and needed to cancel one and I had to call and wait on hold to cancel. I think it is ridiculous that I can set up an order easily- but can't cancel just as easily. I know what I want to do, don't waste my time and your time!

Box and bag arrived with some damage.

This site consistently has the lowest prices as compared to competitive pet food delivery sites, Unfortunately, their shipping is also consistently slower. When I questioned this, their customer service revealed the following: Our warehouses are not open on the weekend. And on Mondays, FedEx does not pick up from our warehouse. They go Tuesday-Saturday. The 2-3 day shipping will only happen if you order at the right time apparently. Schedule accordingly so you don't run out of food!

I have placed two orders with PetFlow. Both were for prescription medications/food. The first order went through without a hitch, they contacted my vet (it took them a couple of tries, but only about a 3-4 day delay while they verified the prescription). Order was delivered promptly. The second order was not communicated to the veterinary pharmacy that approves the orders for prescriptions. After several notices that they couldn't contact my veterinarian, I called my vet who told me they had not been contacted by fax or otherwise. They called the pharmacy at the number listed in the e-mail to be told no order was on record. I contacted PetFlow to inquire, and was told they would look into it and get back to me via e-mail. No e-mail was received. After another 3-4 days I called the pharmacy directly. The order had been broken into two parts (1 for the food, the other for the insulin and syringes). They had received authorization on the food, but nothing in their system about the insulin and syringes. The food has shipped, but it has been 14 days, and still no word on the rest of the order (the pharmacy was to call PetFlow and get the matter taken care of...we'll see). The prices are as good or better than any I have found online, but the second order has me questioning how committed they are to responding to customer problems.