PetflowReviews of petflow.com

Had to buy some very specific prescription cat food for our cat. Petflow said they had it in stock but then cancelled my order days later. Very stressful. I understand supply is difficult at the moment, but they should not say it is in stock of it is not.

I would leave no stars if I could!! This is the first time I have ordered from Petflow, I'd been trying to find my cats prescription food locally and many places were out of stock. I was excited that PetFlow had it in stock so I ordered a case of the Hills Prescription Urinary Care C/D Stress wet food and a bag of Wellness dry food. The next day I got an email that said the order had already shipped and it would be arriving the following day. I received the order on Friday at 4:00 and it was a partial of only the Wellness. I immediately called PetFlow to find out why they didn't send the case of Hills that I desperately needed. I spoke with Joe, he said it was in shipping and would be going out soon. I questioned him, asked if he could check on it and make sure it was going out and find out when. He said he couldn't confirm when it would go out but that it was in shipping and could possibly leave there until late Friday night. I asked if they shipped anything out on Saturdays or Sundays and he said no. I explained that I really needed this food for my extremely stressed out cat and I would have gotten it somewhere else in NJ but ordered it there instead because it was in stock. He apologized, asked if there was anything else he could do for me, I said yes, he could check on this order in shipping and let me know when I could expect it. I asked him to please contact me or send me an e-mail about the status because if there was a delay I would be out of food by the time I received it! I didn't hear back from him and it didn't ship out. On Monday night I got an e-mail from Petflow saying that the Hills Prescription food was out of stock and they were cancelling my order. In the meantime I had lost 5 days waiting for the order and the opportunity to buy it elsewhere. I feel the customer service at Petflow is lacking and needless to say I will not be ordering from them in the future.

It seemed that Petflow had the only supplies of Hill's Rx diet cd tuna for my cats. Ordered it. Lots of money, taxes, shipping etc. Got the food, but...thru my vet's "VetSource", no shipping charge. What the heck is going ON? VetSource app said NO TUNA CD, paid for taxes, shipping at Petflow. Disgusting. Never again.

I placed an order with PetFlow 2 weeks ago that included prescription food. My vet.'s contact information was on the order. I received an email saying that my order would ship on July 14. I had not received my order so I called two days ago. The person I spoke with said that they hadn't been able to reach my vet., which I don't understand, and so they hadn't shipped my order. No one called or emailed me to let me know that they could not reach my vet. The person I spoke with assured me that they would reach my vet., ship my order and follow up with me. I have had no follow up from PetFlow and still have not received my order or even an email to say that it is shipping. They were quick to charge my credit card, but not quick to make sure I received my order.

I ordered some canned rabbit for my pregnant dog on my vets recommendation. I placed the order on July 13 and still have not received the goods. I called today and was told that my order was lost in transit. There was no communication from you regarding this situation. I was told the product will be delivered two days after I ordered it. I’m very disappointed that no communication was received.

A few days after placing my online order, I get an email saying they are out of stock. Thank you.

First two times I received orders overnight they were amazing . This time it took a week and a half I had to go buy other dog food which cost me more money. When I tried to use their web site to track package you can’t you haven’t to call them. They weren’t sorry that they cost me more money . So I’m done shopping with them

Don’t order from pet flow. I placed a order on Saturday. They never shipped out my order!!! This is the worst place that I ever order from in my life!!! What a scam!!! Customer service is terrible when I called about my order. They said that they are waiting from confirmation from my veterinarian. They never even tried to contact my veterinarian. I ordered from chewy and they got confirmation from my veterinarian the same day for the same cat food and shipped it out that very same day. I would have ordered from chewy however they are temporary out of the cat food for a week now. And because I ordered from PetFlow my cat will have NO food now. So thanks for your terrible service!!!!!