Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
JAMES R S.
Posted
Someone needs to REVIEW how orders are processed in a timely manner from Placement to Delivery & determine what is & what is NOT ACCEPTABLE ! ! ! Especially when the competition out perform Petflow by 4 to 5 days.
Peggy O.
Posted
Placed order 2 weeks ago and it still hasn’t shipped. I’ve called twice and was told it would be shipping on specific day and still NOTHING!!!! But I’ve been charged!!!
EMILY R.
Posted
I had cancelled my order because I was told they no longer had it in stock. Next thing I know, i have a delivery on my door step. Called, and was told it would be picked up next day. It was never picked up and waiting for the charge to be removed from my bank account.
CHRIS B.
Posted
Customer service didn't follow through with promised discount!
JOANNA H.
Posted
Pet Flow and the pharmacy they use do not communicate with each other. I tried to order a prescription dog food by sending in a hard copy prescription, and they kept contacting my vet who will not authorize a prescription over the phone or by fax. After cancelling my order and getting the dog food from another source I continued to get emails saying that they couldn't fill the order because they couldn't get authorization from my vet. I had made a phone call and sent 2 emails and the order still wasn't processed or cancelled appropriately. Very frustrating and painful to go through to try to save $5. Never again.
L P.
Posted
I'm sorry but by overall experience was unsatisfactory, partly maybe due to COVID but not entirely. My cat's expensive prescription cat food was unavailable on the other two stores I use, so I tried Petflow, who said it was in stock. They would not accept my copy of the paper prescription and somehow never connected with my vet, who tried very hard to call them but was tired of being on hold. This is for CAT FOOD, not narcotics or other drugs! There is no controlled ingredients. I kept searching. It finally came back in stock elsewhere.
Anonymous
Posted
My cat has a prescription diet. I ordered a bag of dry food through PetFlow and received a confirmation that evening saying it would be delivered within 2 days. It has now been 2 weeks and I still have not received my order. Additionally, they will not allow me to cancel and have no update as to when this order will be shipped.
SCOTT T.
Posted
Ordered and charged for two bags of food. They only sent one.
