PetflowReviews of petflow.com

I placed an order as a gift for my friend using a coupon I had received by being referred by my daughter. My friend never received anything. Upon investigating my order history I learned that it was returned to the shipper by FedRx due to damage in transit. My account was credited, but I was not notified. Also, it looks like my coupon has been used for nothing.

This company I would never recommend. I ordered dog food it usually takes two days to be delivered 4 phone calls later eight days later they finally tell me that it’s lost i asked twice for a manager to call me back and no one will return my calls better off with chewy way better customer service

I was charged an incorrect tax rate based on where I live. When I addressed the concern through customer service by email, I received a poor response. The response did not adequately address my concern or demonstrate they took the time to fully understand my concern.

I should have been notified that my order was canceled. There is no way three different vets rejected my order.

I am only giving this 1 star because the delivery was quick. When I opened the bag, the first thing I noticed was how different the kibbles were. Maybe the bag has been sitting on a shelf too long and they dried out? When comparing the kibbles from a bag bought directly from the manufacturer, they are hard, dense and moist and have a distinct scent to them. As for the bag of kibbles from PetFlow, it is the exact opposite. My GSD doesn’t seem to enjoy the taste and barely eats it. I will not be ordering this brand from here again.

The prices are too high. Their discounted prices for Fromm's dog food are the SAME as what we pay at the store. We were going to at least use the 20% off code for 1st time buyers, but it could not be used for any Fromm's product plus it was good only if you set up for at least 3 auto-ships. Also, their so called "discounted" prices are the same as the price we pay at the store. For example, the 33 lb bag of Fromm's we buy locally costs $52.10. Petflow.com says their DISCOUNTED price is $52.10. At checkout it has their original price of $64.99 marked through then says: Your price: $52.10 You save: $12.89. This is NOT a savings. Also, I can buy a 33 lb bag of Friskies cat food for $20.12 - and shipped FREE if I spend $35. Petflows has a 32 lb. bag (1 pound LESS) which is $40.93. RIDICULOUS!

Ever since I ordered from this company I've received nonstop emails, even after unsubscribing!!!!!

Ordered 3 items received 1 and many many Emails which are impossible to stop ! This is not the shopping experience I wanted !