Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
Melissa
Posted
I ordered 2 cases of cat food from Petflow. Since then I found out the manufacturer changed ingredients & my cat can no longer eat this food. Petflow will not let me return this food because I bought it 2 months ago. I will never purchase anything from Petflow again & I will be sure to continue ordering from Chewy where they go above & beyond to satisfy & help customers!!!!
Julia R.
Posted
Both our girls, German Sheoherd & Golden...ate one meal...WON'T touch it now. I even soaked it a good while to soften it...NOPE. This has been an EXPENSIVE WASTE of money. And YES they are on a raw diet.
SABRINA O.
Posted
After placing my order with Pet Flow, I received a pop up saying that I qualified for $10.00. It asked for my information so that they could send it to my address, but as I got towards the end of the page it was asking for my credit card information. I couldn’t understand why I needed to give my card information and make a one time payment for $12.99. I did not provide my information at that point and I was disappointed. I will no longer shop with pet flow nor will I recommend them to any of my loved ones.
Paul D.
Posted
I cannot get any of the advertised discounts on the products I need which is Fromm dog food.
MARIA T.
Posted
I tried auto ships couple of times and received confirmation them my orders never arrived.
CAROL B.
Posted
I ordered 1 case (12) of Fromm Beef @ $57.99. 5 were dented. I ordered 1 case (12) of Fromm Chicken @ $28.95. 6 were dented. I contacted Customer service. Without discussion, they sent me a case of Chicken. I replied that did not equal what I ordered and what was damaged. Now they are offering me a $10 credit! I am entitled to what I ordered, not what they want to send or give me. Also, I won't shop with them again so their credit is worthless.
Al G.
Posted
I ordered Pure Vita Turkey Canned Cat Food and they sent me dog food instead. :(
GARY M.
Posted
I placed an order that was time sensitive for prescription dog food. After 2 1/2 weeks I never received my order. I called 3 times to get the same story, they were waiting for my vet to approve it. I was at my vet and they called to tell them they never got the fax and they would approve it and were told "sorry we don't handle the dog food here it comes from another location". So I had to go out and buy it at my vet and pay a lot more. The service was horrible and I highly recommend staying away from this site.
