Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
ANNA H.
Posted
Everything was great. My only 2 complaints are that in order to redeem the 25% off and free 1 day shipping offer, I had to sign up for auto enrollment. And it was supposed to be one day shipping but it showed up 4 days later. How is that 1 day shipping?
Shawna
Posted
Had an issue with a coupon code that was quickly resolved even after placing my order, which I really appreciated. I bought a case of cans though and because there was no protection for the tops, all of them on one side arrived dented. They'll be used fairly quickly so I didn't reach out about it, but would be nice to packaging to be adjusted to prevent that issue in the future.
KATE B.
Posted
I would give 5 stars for service and ease of ordering, plus, of course their assistance to shelters across the nation. The only thing I deduct a star for is their promotion of Blue Buffalo pet food, which has come under much scrutiny for lying about their ingredients and actually causing illness and death in a number of dogs and cats.
JAMES H.
Posted
I received several notices from you stating that my Vet had not responded to your request for a prescription. The last notice came on 3/15. I went to the vet that day and found that the prescription had been faxed to you on the date of receipt, 3/7. On 3/16 my order arrived. It appears that there was a lack of communication within your organization.
Sandra
Posted
Delivery, they took it to the office , did not bring it to my door. I was home.
BRUCE W.
Posted
Was expecting a 2 day delivery Received an e mail that items were out of stock (understandable) and had to be shipped from a further away location, and would be received in 7 days. I went to the pet store and purchased a small quantity of pet food to cover the extra days.On the 7th day nothing had arrived and It was not until I notified the company that products hadn't arrived that they were delivered at 6 pm that night.
HCK
Posted
Being a customer with Pet Flow for over two years now, they are extremely efficient, driven by great service and prices are very fair. Love the free shipping option!
Nikki
Posted
Great customer service, website easy to navigate, delivery within 2 days. My only complaint is with the two orders I've made I've received canned dog food that has dents in it. When I purchase in the store I choose the cans that do not have dents. Other than that everything has been great.
