PetflowReviews of petflow.com

We talked to customer support people on the phone couple of times a day for 4 days. Tracking was not available. The information emailed us about the package was at best, incorrect.

They just don’t deliver like they say they do.... I’m a very unsatisfied excustomer

Too many Emails! Otherwise everything was good.

Do yourself a favor and order through other websites such as Chewy.com. It's no wonder why PetFlow has to continuously send out coupons day in and day out. Their service is by far the worst I have ever experienced when it comes to ordering pet products / food online. If an order is also wrong, they do not refund back to your card. They will credit back to your PetFlow online account which basically forces you into buying their products again. Do NOT use this company as you will regret it and it will be weeks of speaking with useless customer care representatives who will act like they will help you but in the end just completely forget about you. I have been battling for weeks with this company and nothing seems to get resolved with them. Trust me, do NOT order with PetFlow.

I am so tired of getting cans that are all banged up and severely dented because of how haphazardly everything is packaged. I've contacted their customer service about it in the past, but nothing ever changes. I think it's going to be Chewy's from now on.....

I ordered something on July 5 I still don’t have it. When I called to complain and became angry another person hopped on the phone and said I wasn’t allowed to yell at their people and hung up on me. I still don’t have my item and nobody bothered to tell me that it wasn’t going to be there for two weeks. They have both my email and my telephone number yet I did not receive any contact to let me know if there was a problem. This is unacceptable customer service and I will be finding another place to order from online after that

Don't trust their delivery date, online or by phone!

Was happy to find a new source of dog food. However, was not happy with the product I tried, and logged in to cancel the future autoships. There is a button to click for doing so. But it was not working. So I called customer service and the person I spoke with said she could cancel the order. When I suggested she alert IT to the fact that the cancellation button was not working, she then told me that is because they want customers to have to call in--so that they can hopefully sell them something else! Not OK! This is deceiving and I do not appreciate it. Won't be back.