Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Dan C.
Posted
I have always had a good experience with Pet Flow. I would have given 5 stars but the process of getting the rx food for my dog was very lengthy. I felt it could have been done in a more timely manner. Other than that, great service and quick shipping. Will continue to order from pet flow.
JIM
Posted
PetFlow has a good website with reasonable pricing and quick delivery. The particular food I order is always exempt from the deals (the occasional 10-30% discounts) offered, which is a bit frustrating, but I know to look for it now. Would be nice to get a discount every so often.
Gs
Posted
I've been using pet flow for years. With 2 cats and 2 dogs, shopping at a pet store can be very pricey!
JCJ from T.
Posted
I think the service is great, as well as the selection. The prices are fairly competitive but the website is not mobile friendly. I have to use the desktop option on a mobile device (Galaxy Note 5) to browse the website.
Luz
Posted
Hi there, I have spoke with two Customer Rep on how to change the auto shipment and I still have a hard time in doing so. It was recommended to wait until I receive an email and if I still have the same problem to contact them. The two reps were very helpful but trying to do what they recommended was not helpful...
P..A from B.
Posted
Customer service is great. coupons are not so many or discounts and mostly brand oriented, that i have no use for. Good promos are the ones that give you a discount on the total of items you buy. Wish they would offer more of those! They expensive, more than some other ones i found.. Other retailers have more promos and with the discount is not so bad., or it comes out cheaper. On the other hand the free shipping helps. but then their prices i dont like at all. Even junk food is priced way up there but they not the only ones who do that. I like them based on good customer service and prompt shipping.
CAROLINE G.
Posted
The food was a great deal compared to other pet stores, my only complaint was with the two day shipping I thought the food would be delivered 2 days from when I bought it and it ended up being 5, so I had to go to the store to get dog food to tide us over until my order arrived. Other than that no complaints, I'll just be sure to order a week in advance next time
NATALIE S.
Posted
Purchased a large bag of dog food at 1pm on friday. Was told it would be there in 2 business days. DIdn't receive it until Wednesday, this is because I missed the 12pm cutoff for shipments to be released on the Friday, so 2 day shipping became 5 day shipping. When I online chatted with a rep there however, he was very helpful and even refunded me 5% of the purchase price just for the inconvenience. Will order from them again and will try the auto-ship thing which gives you even better pricing, since apparently they email you a week before they ship and if it's too early you can postpone.
