PetflowReviews of petflow.com

i do not approve of final ticket option...NOT allowing customer to OPT for one unit purchase....ridiculous....then asks to get a flow of goods...great for sales, but sucks, when it comes to what the CUSTOMER is wanting to do...if i want something, i will come back to a company i trust...do NOT trust petflow........

Every order is a problem. I wish Acana still sold on Chewy, they were great. Switching to a local store going forward.

Took a week to get a prescription from the Veterinarian even though I gave them all the information and offer to mail a copy of the prescription.

I ordered dog food 2 weeks ago and still not received anything. Then when I go to track it, it says that a label hasnt even been made yet. Looks like this will be my last order from here.

I received 2 of 6 items paid for in my shipment.

This company does not advertise honestly. They are only open for shipping Monday through Friday and do not disclose that in their advertising. They claim they ship on business days, but everyone knows that Saturday is a shipping day also. They claim that since they have customer service people available on the weekends they are actually "open" seven days a week, but, be clear, if you order on Friday, your items will not be shipped until Monday and then they will be two to three (more likely three) business days away. That makes your total order a six day proposition, not the 2-3 days they advertise. Chewy, they are not, though they advertise like them. Shame. Shame. When I complained to a manager, he did his double speak and then hung up on me. Great customer service too. What a crock.

Horrible service all around!!!!

This is the second time order will not be delivered as promised.