PetflowReviews of petflow.com

I was pleased to see when I selected my Chocolate Lab Tee that I could get free shipping by entering the code "coolshirt" at checkout. However, I could not find anyplace to enter the code on the checkout page. I paid the shipping and love the shirt, but I felt less good about a promised, if unanticipated, benefit disappearing. Just saying.

Ordered two bags of Blue. Only received one. Was charged for two on day the one shipped called customer service and was told second bag shipped from other warehouse spandex would be there in a day or two. Did not receive for several days. Also was told that I should have received notification but I didn't.

Nice collar. Great LED light for night vision; but size small was not as indicated. Whole collar slipped right off of my dog and I had already pulled it to the tightest end. Due to the light; I kept it, cut and resewed for use.

I ended up buying this product from amazon prime- cheaper and free 2 day shipping!

Petflow was an easy to use service and they have a great customer service call center. Unfortunately, I have to give the company a mediocre rating due to the poor follow through. I had two items in my order and the 2nd item was never charged . There was no notification so I didn't realize the error until the first half of the order arrived. When I called in, the error was blamed on my credit card but I assured them it was valid since they already used it to charge the first item. After reordering, the item never arrived! Again there was no notification. Weeks later I called in to check and this time they said the item was out of stock but they already charged me for it! I asked them to cancel the order due to the delays and I'm still waiting for my refund.

I really love the selection of food at PetFlow and the prices, but their auto-ship program is pretty horrible since you have to call them to get out of it. It's also a pain to manage and overly complicated. Just allow customers to cancel as needed online!

We buy Fromm from chewy.com and they ship out the same day FREE too. Petflow's shipping is VERY slow. Also when we get our food from chewy.com it is vacuum sealed. The very same product from Petflow is not.

I ordered two large bags of dry dog food, and a couple dozen assorted dog treats, greatly discounted, of the bully stick variety. Everything was contained in a huge box that was placed on my door step in the rain. A few things bothered me. First, there was no plastic bag over the box so by the time I was available to open the box it had already come apart. Second, any item like the bully sticks that were not wrapped got soggy and were scattered all over the place. Third, the entire top section from one of the large bags of expensive dry dog food had been cut off removing the Proof of Purchase sticker. I collect those for company deals. The good thing is PetFlow ships quickly and my dog loved everything.