PetflowReviews of petflow.com

rice was good for the premium dog food but shipping was much slower than expected. Product shipped more than 3 days after ordering and was received over a week later. Other websites have much faster shipping.

I ordered two small boxes of Earth Rated compostable dog poop bags. Each box was just a bit bigger than a deck of cards. When I received my order the two small boxes had been packed in a gigantic box full of inflatable plastic padding! The box my order had been packed in was as large as four shoe boxes put together! That is way too much packaging! So wasteful! Other than that, my order was sent quickly and accurately.

When ordering online, the website locked up when entering my cat's veterinarian info. I called & spoke with a very obnoxious man who told me that IE v.11 wasn't compatible with their website. He said I had to use Firefox or Chrome. IE (and I have the latest version) is the most popular ISP out there. He offered no other options, such as taking my order over the phone. He just said that the only way I could purchase products from them was to use their preferred browsers. He was rude and inconsiderate. I finally ended up using my son's computer, since he has Firefox loaded on it, The order did arrive in about 10 days after placing order & it was accurate (they also had to verify the prescription with vet). I'm not so sure this company wants new business.

After buying something I started getting emails that I did not sign up for. As required by law there was no opt in nor was the unsub link working. It took me to the site and there was no place to stop the emails. There was no cust service email address on the site so I called to have the emails stopped. I will avoid this company in the future... Besides this they are too pushy and in your face promotional.....

I feel like it took way to long with shipping for what I ordered. It was flea medication. Should have shipped put the next day. Instead it took 5 days just to leave the warehouse. I can just go to the pet store next time if I have to wait a week to get something as simple as flea medication.

I have ordered from petflow.com many times and had no issues, but this time was not the case. One of the advantages to a few of these online pet food suppliers including, petflow.com and wag.com, is that you can place an order and it usually immediately shipped and at your front door within a couple of days. I expected that when I placed my order on Friday July 11. The order was placed in the early afternoon and I expected that it would be shipped that afternoon and arrive at my house by Monday. I was getting low on dog food and figured this would be perfect timing. When my order didn't ship all weekend, I contacted petflow.com on Monday morning and was told that my shipment would ship that day. This was not the case, it didn't ship until Tuesday, July 15 and didn't arrive at my house until Thursday, July 17, nearly a full week after placing my order. Unfortunately, this meant a trip to the local pet food store and questions about whether I will use petflow.com again in the future.

Once enrolled in auto shipments, you may only cancel via calling customer service. The option to cancel online references the 1-800 customer Service number and disallows any cancellation. Now I will say my purchase went smooth and shipment was fast, nor did I receive too much flack canceling auto shipment over the phone. The CR rep was quite pleasant and understanding.

it was ok , but the product I wanted was a little late getting here, and the big thing was the cost was higher than the store, and the toy came apart in one day, and the mat was not what thought it was, my problem. I don't think I will be ordering more . jgd