PetflowReviews of petflow.com

No joke, my dog food came in a bag that was taped together with clear wrapping tape; the food was expired; and best of all, there were bugs EVERYWHERE. Including the plastic wrapped, vacuum-sealed bones I bought. DISGUSTING. This company should be ashamed of themselves.

One time when I ordered food it was on delay and got delayed again and my puppy was without food. Last order, I accidentally ordered 2 bags of food and called customer service, spent almost 20 minutes on the phone with them and was assured one was cancelled, only to have both bags arrive at my door a few days later, and the double charge resulting in my bank account being overdrawn and also incurring a fee for that.

Terrible experience! Never did receive the product. Although i usually use Chewy.com, I ordered a prescription dog food from Pet Flow because the food was on backorder nationally and PF had it in stock. The order required my vet's approval b4 PF could ship it. After MANY phone calls to Pet Flow to find out the status, and eight days later, it still hadn't been approved. My vet's office claimed they were not receiving any requests from Pet Flow, although I had given PF the phone AND fax number and called numerous times. PF Customer Service people were nice (although one person was pretty condescending), but NEVER sent me a return email updating the status as every single one of them said they would! My dog literally cannot eat any other food except this one because of health issues, so it was mandatory that I be kept informed of the status. Fortunately, Chewy received the item back in stock, and I confirmed the PF order was cancelled and purchased a BIG bag from Chewy. Pet Flow completely dropped the ball. This was the first and last time I will ever use Pet Flow.

Order placed, no problem. Then, no food delivered after several days. I was away on vacation, was NOT routinely checking emails. Discovered after 5 days that "credit card didn't work" Interesting, it worked when I used it. Most importantly it worked when I ordered it from Amazon. And Amazon issues TEXT Alerts when there is a problem. Since it IS 2018. I am FINISHED WITH THEM. Amazon is reliable, with good value and good communication. They deserve the business.

Awful first experience. Ordered Royal Canin HP as my dog has food allergies and is on prescription food. Ordered off your website.. followed back up a week later... customer service said that Royal Canin is backed up and doesn't know when they will have this available again. They automatically cancelled my order after over a week. This is most likely a manufacturing issue but your website should not have showed this food as "available" with the intention of receiving it in the mail in a couple of days. Poor service but friendly employees. Will not be purchase again off your website.

Delivery time for Items ordered on website said 2-3 days. I ordered pet food on a Thursday night. On Friday, I received an item shipped and would be delivered by Wed notice. It was my first time ordering and I read 2-3 days as business days, delivery on Tues. Later, Fed ex sent a notice delivery would be Wed. I called Wed evening when items were not delivered as promised. Fed Ex just did not deliver even though items were out for delivery that day. I had to buy dog food elsewhere since we were out after Wed morning. (We had recently relocated to New house). I received a second note stating items would be delivered Thursday. I checked and Fed Ex did not deliver until that evening. They did not leave the package at the front door as stated. I finally found the dog food box on the emergency stair case. Unacceptable to use a side emergency staircase. No note was left at front door. I won't be ordering again. I think it's best to notify my credit card company.

With Chewy, Hollywood Feed, Petco and others offering free 2 day shipping, I found it ridiculous that I ordered my food on Friday (several bags) and didn't receive it until the following Thursday. Grrrr.

I can buy Purina One cat food cheeper at Wal-Mart and I don't have to wait for shipping ... and my cat's prescription food is cheaper on chewy.com. I was also misled to believe that the big discount offered if I signed up for "auto ship" would be for all the shipments, when in fact it only applied to the first shipment. Now I have to call during business hours to cancel the auto ship, because there is no way to cancel it online.