Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
KIM W.
Posted
I ordered 2 - 30 lb bags of Hi-Tek Naturals Chicken and Rice dog food. They did arrive in a very timely manner. Opened 1 bag up and it smelled like old playdough and a moldy smell. I did talk to a PetFlow rep. Sara said a refund will be made to my credit card; she will report the incident. I will not be ordering any more of Hi-Tek Naturals Chicken and Rice dog food.
SUSAN H.
Posted
They cancelled my order saying they contacted the vet and the vet denied it! I spoke to the vet and not only did they not have any communication with them but the last refill they gave me 4 refills that would last thru November. I contacted petflow they once again said they contacted the vet! When I told them what I found out, she said “well we can’t send out anything until Monday”-it was Friday morning! I told her I would go to chewy.con if they couldn’t help prior to that. She told me “that’s ok. Go ahead!” Horrible customer service!
LAURA B.
Posted
Our dog food was delivered to our door- however, the box was open as was the dogfood and there were roaches in the bag- we will not be ordering food from PetFlow again :(
A. M.
Posted
I clicked on the $10 off coupon for auto ship and didn't receive it. I've email customer service and the matter hasn't been resolved!
Naomi Veldt D.
Posted
I hate to ever order from you because immediately barraged with emails from PetFlow. No matter now many times I unsubscribe you won't leave me alone. Your company is just an irritation to me. If I could find Eagle pack somewhere else you'd never hear from me again
STEFANIE
Posted
None of my order was ever shipped, despite only one item needing vet approval. I was never contacted that there was any problem - merely left to wonder about the status. In addition, there was no way to cancel the autoship orders I had set up that were never fulfilled - I had to contact their "support" to do so. Horrible, horrible system.
GABRIELLE E.
Posted
Well being that I never received my dog food is why I'm eating so low! I used to use chewy.com and I got 2 day shipping and no problems. They stopped carrying my dog food which is why I used pet flow. NEVER AGAIN. I ended up going to a feed store and spending way more.
DEVON T.
Posted
Horrible experience with PetFlow. I just moved to an area where my dog's food, Orijen Six Fish is not sold so I looked to PetFlow to meet my needs. I ordered on Sept 24th ($96 order) and by the 29th hadn't heard anything about it shipping yet. I called into PetFlow and they let me know they cancelled my order, but never informed me. But they were "really sorry" they never let me know. I was really counting on that bag of food to feed my dog. No explaination was provided and no communication regarding the cancelled order. My first and last time ordering through this wishy washy service.
