PetflowReviews of petflow.com

I was disturbed by the fact that one of the 30 pound bags of Merrick dry dog food that I received had 3 small holes in it. I won't buy any food in a store if it is not completely sealed for safeness and freshness

Bought food for my dog . Said 20% of never received. could not find number to call. No longer buying from this web . They do have fast service. they also packed box with hole in it never received 2nd bone lost when ship. I have two dogs.

Phoned in order on Monday morning, April 21 for reorder on Royal Canine SO Urinary cat food. The customer service rep was polite and quite a salesman. However, by Wednesday, April 23, I had not received an email regarding order confirmation or shipping notice. So, I phoned again to check on my order and glad I did. The customer service rep on Monday did not send the order to the pharmacy department for verification, so my order had gone no where. This has now happened the last two times I have ordered from PetFlow. I don't know if you have changed who you use to take your phone orders, but I had received great service until recently. I'm just not confident in your company's service now. Ordering cat food should be easy and not my responsibility to make sure your reps follow through with their job. Thank you.

I purchased 2 bags of vegan dog/cat food for $30.00, I thought the advertisement stated the bags were 15 lbs a piece, but when the very small box arrived, it was only about 7 lbs. My dog and cat would inhale that in 3 days, so I called pet flow toll free #, from Friday when the package arrived until Tuesday, every time I called I was put on hold by a automated greeting, but was on hold for over 10 minutes at a time. So then I posted a message on Face Book about the it, then a rep gave me another toll free number, this time I did get through right away. The rep offered to send me a email with the return shipping slip, and that my refund would be only less the amount of shipping. I did receive the email, I printed out the shipping slip, and sent the small box back. I still have not received my refund yet, that was a week ago. I do not understand why companies need to charge so much for vegetarian cat and dog food, it costs less to make at home. Charging outrageous prices for food isn't going to keep a company in business, it will make a lot of consumers turn away. Like me....

I got my cat food quickly! However I got the your item has shipped tracking information a week after I received it.

Received the Bully Sticks.Gave it a 3star,as you could have put the Bully Sticks in a plastic bag.When I opened the envelope all the bully sticks fell out.That is why I gave u a 3 star.My Maltee Poo loves the Bully Sticks.

Several times now I have had to call and correct information on scheduling a shipment. In January I updated the info for my dog's veterinarian as requested. In April when I sensed a delay in the shipment of her prescription dog food (after receiving notice of the pending shipment), I called and was told you did not have the updated vet information. If one more "catch" occurs in my automatic order schedule I am going to cancel

There was some confusion about when I would receive my order. Unbeknownst to me, it was broken up into two separate shipments (toys in the first, prescription food in the other). The tracking information provided was only for the shipment containing the toys. When I called to ask where the food was, they explained the issue. I think that it should be made clear when you order exactly how many days until delivery are expected, and if there is a delay due to a prescription for pet food. When I found out that the prescription was approved, and the item was in Kansas, but would take another week to arrive (despite that I'm in Omaha, not exactly a week away), I wanted to cancel my order. It was then that all of a sudden they found out that the food had been "expedited" and lo and behold, would arrive via UPS the following day.