PetflowReviews of petflow.com

I received shipments I didnt order. Called to cancel. Spoke to your rep to get me cancelled. I wasn't cancelled - still receceived shipments. Worst mail order company ever!

I had a horrible experience, I ordered 12 advantix II doses and only received 6! I paid for 12- I am not happy about this and will never order from you again. Rest assured that I will also tell everyone I know not to order from you. If the amount that I paid was only for 6, then you all charge double what everyone else does for the same product! And I also had a coupon code! Shame on you!!!

I get too many emails. I filled this out a couple of weeks ago and someone replied that I would not get so many emails. I still get too many emails.

I wish I could give them a zero. They intentionally make cancellation of auto ship near impossible. After 3 separate calls to request cancellation & assurances it would be, still received a shipment which they refuse to take back & refund. Stay clear, they are crooks.

After a few days the tracking number started working, but was lost in shipment. I signed up for notifications for all stages of shipping, and received none. I ran out of food waiting for my order, and had to search for a store that sells my food. I switched the type, and it maxe him sick. I contacted customer service after a few days that I hadn't received my order, and never heard anything. After one week I contacted Customer Service again, and had the order replaced. This order took nine days, and way too much hassle. I will never come back to this site.

I gave Petflow another try after they were deceptive regarding when the product actually ships. Chewy.com was out of stock on what I was going to order so I saw this was in stock for the same price delivered. Well nothing has changed. I ordered a 30 pound bag of Dr. Tim's Kinesis Grain Free Dry Dog Food on Thursday afternoon. I received an email Friday with a FedEx tracking number showing it had shipped. I checked the status of the shipment and it only shows "Label Created" and FedEx doesn't have it in their possession to ship. I called Petflow Saturday to see what the problem was and they couldn't tell me anything other than it hasn't shipped. I called back on Sunday and cancelled the order. This isn't the first time that I've had issues with Petflow, but it will be the Last! Do yourself a favor and go to chewy.com and make your purchase there. They are as close to flawless as you can get when purchasing pet food. I DO NOT RECOMMEND PETFLOW for your pet food purchases. They are deceptive and untruthful. Buyer Beware! Shop At Your Own Risk!

I tried placing my 2nd order with petflo & it was total chaos. I called in the same order from the same vet & they could not find this information ' Petfllw was blaming it on their Pharmacy team. When I called the pharmacy they had the wrong vet & phone # to reach them. This went on for 3 days back & forth with no resolution! Walked into a local Petsmart & walked out with dog food in 3 minutes! Easy, simple, no red tape! Great service & convenience! No More Petflo!!

Very poor service .. extremely disappointed. It almost took them a month to deliver my dogs medications and still there is no sight of it.