Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
Thomas M.
Posted
Great experiences all the way around every time!
Response from Petflow· Mar 2, 2026
Thank you for your kind words! We’re so glad to hear you’ve had consistently great experiences with us. We truly appreciate your continued support.
Jenk
Posted
I love the convenience of Petflow.
Response from Petflow· Mar 2, 2026
Thank you for the 5 stars. We are so glad Petflow makes things easier for you, and we truly appreciate your support.
LING-YU K.
Posted
Friendly customer service! Always willing to help with prompt reply
Response from Petflow· Mar 2, 2026
Thank you so much for the kind words. We are happy to hear our team was helpful and responsive, and we appreciate you taking the time to share this.
ANTHONY H.
Posted
Pet Flow is one of the few places to carry Fromm which is the only brand I feed my sheltie Frankie. The auto shop is very convenient so I never run out and the price is unbeatable!
Response from Petflow· Mar 2, 2026
Thank you for the great review. We are so glad we can carry Fromm for Frankie and help make autoship easy so you never run out. We truly appreciate your support.
Dianne M.
Posted
My girl loves this food & has eaten it for years. It was delivered on time, despite our heavy snow. I met the delivery guy @ the doorway & hollered to him to slide the box down the sidewalk because it was too deep for him to bring it to me. He did & all was well.
Response from Petflow· Mar 2, 2026
Thank you for sharing this. We love hearing that your girl has enjoyed this food for so long, and we are glad delivery arrived safely even with the snow. We appreciate you taking the time to leave such a thoughtful review.
KATHLEEN B.
Posted
Helpful data via email, however I ( it’s an age thing, I’m 75) prefer to talk to a live person. Why did you change? I do love the convenience of delivery and Fromm dog food
Response from Petflow· Mar 2, 2026
Thank you for the kind review and for sharing your feedback. We understand the preference to speak with a live person, and while we no longer offer phone support, our team is always available via chat, text, and email to help as quickly as possible. We are glad you continue to enjoy the convenience of delivery and Fromm dog food, and we truly appreciate your support.
Sherry H.
Posted
Great Service.Product is great quality and received order in a timely manner. Thank you
Response from Petflow· Mar 2, 2026
Thank you for the 5 stars. We are happy to hear you were pleased with the product quality and timely delivery, and we appreciate you taking the time to share your experience.
SHARI S.
Posted
Items delivered when they said they would be with no problem.
Response from Petflow· Feb 9, 2026
Thank you so much for the great feedback. We are glad to hear everything arrived when expected and without any issues. We truly appreciate you taking the time to share your experience and trusting PetFlow for your pet’s needs.
