PetflowReviews of petflow.com

They charged a regular price and at the end of the transaction added a high shipping fee. Then when I said I wanted to return it for our money back they wouldn't let us without keeping the shipping fee. We won't be using them again!

I ordered 2 bottles of Pure Love Shampoo and 1 bottle Vets Best Shampoo. I also decided to try some of the grass feed buffalo treats called dog cavier. What a mess not knowing they smelled fiercely of fecal material, they must be small or large intestnal tract. This company PetFlow actually shipped them in same pouch with my shampoo order, my husband opened bag and began gaging. The poop smell was so powerful it permiated the plastic of the 3 bottles of shampoo and now when you pick up the bottles they smell like poop!. I scrubbed the bottles and they still stink. So much for using the nice smelling shampoo inside when the bottle smell like poop! The treats had to be throw away.... as the dog and everything they came in contact with , your hand, the carpet, floor, then smelled like fecal material as well. What a nightmare!....I can not believe the Pet Flows order packaging dept. at least didn't have the common sense to provide a separate package for an item that reaked so bad of manure! So disappointed to say the least!

I ordered a specific food recommended by the breeder for a new puppy, but now get spam constantly from them. Over 100 pieces of spam in less than a month is just stupid. Do they think I need to buy dog food 30 times per day? Will never do business with them again for this reason alone. I'd rather pay more than do business with a company that treats their customers like this.

I had ordered a leash. Order placed easily, received a tracking number a day late. Eight days later still no leash. The tracking number showed it had still not been sent to the transporter. Called customer service and received a nice apology and they would send another out right away. Three days later still no leash or tracking number. Then I receive another email that they no longer stock the item. A customer should not be able to order an item nor should it be advertised if the item is no longer being carried. Will take my business elsewhere next time.

I received a shipment of dented cans. I was told they would send replacements. That order was shipped on March 11. I still have not received it.

My dog is on description food. Order was suppose to arrive today. Received an email 3 hours ago that half of the food is out of stock and my shipment will not arrive until 4 days from now. I can't go to the store to pu my dogs food as the Petsmart does not carry this particular RX food. My dog is down to food that will only last one more day. My vet cannot get this order until 4 days from now as well. I WILL NEVER USE PETFLOW AGAIN AS NOW I WILL HAVE TO GIVE MY DOG FOOD THAT WILL MAKE HER VERY SICK. The discount is not worth how sick my dog will get and the vet bills that will come from this No excuse PETFLOW - terrible service.

They shipped my dog food to the wrong address after I confirmed my address with the CS Agent. I live in Washington and the food went to California and I had 3 dogs out of food. I don't live near a store that sells this diet. Bad news and very expensive for me to drive to the nearest town that sold it and paid a fortune for it at a Pet Store. CS Agent was very nice though.

the operator kept saying they'd call my vet and take care of getting perscription. did not notify me when attempt failed. called again said the same thing. nothing happened. i then called my vet to call petflow. i had to call petflow to confirm. then call my vet to confirm yet again. the lack of communication and delay far exceeded what should be the case for a simple anti-flea medication order.