Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
MIKE B.
Posted
Shipping…second order Fr you….first order completely messed up. You can check your logs and see. Second order said delivery and day of supposed delivery it was still in New Jersey. Got all items both times but not easy process except for ordering and paying. Wellll, second time anyway…first time was charged for 3 delivery’s til cleared up. Believe I will find another place to order again😔
SAL I.
Posted
Liked the convenience of getting our pet food delivered. What I dislike is the time it takes to get the delivery. We were down to our last kibble when the package arrived. Not sure the service is dependable enough
Diane
Posted
I love how fast they ship but I’m annoyed. My first order, the products were expiring in 3 weeks so I had to use 3 bags of sweet potato fries before they expired. That didn’t happen and they seemed okay so I used them until they were gone. This latest order, the fries don't expire for 12 months but they are all dried and whitish brown and I threw one bag out. I’m really annoyed and don’t have time to sit on hold on the phone for a live person and to go back n forth on email.
Ga B.
Posted
The sales experience was fine. Delivery, not so much. Again, their chosen delivery company left my very heavy package sitting in front of my garage for all to see, with no knock or ring at the door to let me know it was there (thankfully it wasn’t raining that day). I am not sure if I will order again in the future, because of who they use for shipping. I’m happy I have different companies to choose from and next time will likely shop from someone who delivers to my front porch.
DENISE A.
Posted
It takes a very long time for shipping.
LINDA C.
Posted
The website doesn’t work right, horrible to navigate. I got food I didn’t order, what’s with that? Shipping was fast. Prices were good.
REBECCA B.
Posted
Food my pet needs was listed on your website and so I placed an order. Then a few days later received a message my order could not be filled. Items should not be listed or show as out of stock if unavailable.
MO
Posted
I love the company but communication is bad. I’ve had a standing order for a long time and they where unable to fill the dog food. There was no communication or replacement. I had to place this order on my own. Very disappointed.
