PetflowReviews of petflow.com

I made my purchase planning to use the coupon that was emailed to me. The amount was in real bold letters but the expiration date was in small letters. The life of the coupon was too short. I should have been told the coupon expired before my order was placed. I will no longer be a customer.

Great service at first - until you try to cancel the service. I thought I canceled the service online and could see that I had no future orders, but received the next shipment in the mail despite this. Called to figure out why this was only to be informed that it is impossible to cancel the order on line - WHAT?? If you can order it online you should be able to CANCEL it online. Ridiculous. The customer service representative was extremely rude and insisted that an email notification was sent out - which it was not. If it had been sent I could have at least called to cancel it. However, as the email had been sent "from the system," it was on me. The rep said there was nothing they could do but suggested that I try to sell it. Great, thanks for the advice.

This place send constant, annoying spam emails. They also are always hassling you to sign up for auto-ordering. They call you after you place an order to bother you about it. If I wanted to talk to somebody, I wouldn't order ONLINE.

I had a reoccuring order that I called and cancelled redcently. I otherwise order from petflow often as they have good deals. However, when my order of $56.84 was cancalled on-time I was only refunded $46.89?! Why did you keep my money?!!! I sent an email over with promise to a quick response and that was about a week ago with nothing done. Lack of communication and stealing my money is more than enough reason for me to refrain from ordering on here again.

My order took eight days to arrive from when I ordered online and when my it arrived. Apparently something (I wasn't advised what) was out of stock at the nearest facility so my order was filled from a distant facility. I wasn't notified of a delay until days after my order was on it's way, leaving me no option to abandon my order or cancel the order online. I was forced to make an hour trip to the nearest shop and purchase additional food to get me through until my order arrived. It also did not arrive by the date originally given by the tracking system. Don't know that I will be ordering from you again.

I have made my first AND last purchase from this organization. I ordered several items from this company. They were advertised as a high quality product made in USA.......What I received was a cheap overpriced piece of junk made in China. And then they have the nerve to hound me for a review! So hear is my review. They are untrustworthy and/or have incompetent employees. Either way I see them as a total rip-off advertizing high quality USA made products and then substituting with low quality inferior Chinese made products. That is not the way a reputable company does business.

I have been ordering from petflow for awhile now and have had no issues with shipping and service. However, I recently ordered Weruva Mid East feast canned cat food. I am very picky about NOT giving my cats certain ingredients, one of which is Menadione Sodium Bisulfite Complex (Source of vitamin K). I order other Weruva flavors from you and decided to order the Mid East Feast because under your listed ingredients it does NOT list Menadione Sodium Bisulfite Complex (Source of vitamin K) as one of them however when I received the product it shows clearly on the can that it does contain Menadione Sodium Bisulfite Complex (Source of vitamin K). I was excited to think I had found another flavor for my cars ha did not have this added ingredient so I ordered a case of it, now I have wasted my money on a case of food that I can't feed to my cats. Very disappointing!!

A friend told me about petflow. Easy and crazy convenient. I have been telling everyone!