PetflowReviews of petflow.com

I ordered 2 of the Sunny Seats cat beds. And neither box came with the instructions and thesuction cups did not stay on the glass. I did contact Customer Service and the representative was kind enough to send out 2 more sets however, the suction cups again did not work. Disappointed in the product not the service received. I wouldn't do business here again or recommend anyone.

I don't know if it's FedEx here in Chicago or whether it would've happened somewhere else but, the 60 pounds of dog food was delivered to the wrong house. It was only my second delivery from you and the first one came to my house. But, with that delivery it was 90 pounds of dog food that FedEx jammed up against my front door didn't even let me know it was there and made it impossible for me to open my front door. So you deliver the right product and price is fair but that's why the review.

I ordered a product from you and the description was not even close to the product!! When I called to get an exchange I was out of luck since I don't own a printer and not able to print out a label !!! In the past I have been pleased but now I'm not sure I will buy from you again!!

I responded to a Pet Flow ad that offered 15% off, but when I applied the promo code and placed my order there was no such discount. I called Pet Flow customer service and was told that the discount applied only to regular, repeating orders. While that caveat may have been in mouse type in the ad, it certainly wasn't noticeable. I cancelled my order because of the deceptive nature of this "come on" advertising. I would rather pay full price (even a slightly higher price) from an honest supplier than be roped in my this type of deceptive advertising. I would give Pet Flow 0 stars if I could and won't buy from them again.

I bought something thinking the $15 coupon that applied to my account would be charged to my account but it wasn't. So, I asked for a return label for the 25+ lb. dog food and they sent me a label that requires me going to a store since it won't fit in a drop box. I'm disabled and ordered it through the internet so I don't have to carry dog food around and drive far.

I will not order treats again they came all broken in small pieces maybe had four that were whole. The bag of dog food was shipped ok.

This site has the slowest order processing I've ever encountered. I ordered on Monday, they got my prescription on Tuesday, but they didn't ship the item until Friday, so I didn't get it until Wednesday?!? I called twice both times was assured the item was in stock and would be shipped 'soon'. Now I going through it again. I ordered my dogs prescription on Thursday and it is enow Monday, still hasn't shipped. I'm currently looking for another supplier.

I am still getting emails saying "are you pleased with your order" but the thing is i never received my order. Due to the fact that i cancelled my auto ship, but made it VERY clear i still wanted my order, the whole thing was cancelled even after receiving emails that my dog food was on the way! When i called in wondering where my dog food was, i could not believe how i was treated! The costumer service was a huge problem and caused me to re-cancel my order. If you have any problems they do not treat you as a paying customer or with any respect. They were very robotic with repeating themselves no matter what was said to them, and made it very clear that i was completely disposable! I do not recommend them and refuse to give them my money. Better it go to my local pet store and support my community verses some company that cares less about ones business.