PetflowReviews of petflow.com

My order did not contain any shipping slip/packing slip and it was missing an item.

well the people on the phone were friendly and the product arrived in a more than timely fashion but the 3 bags were a lot smaller than the size i pay the same price for at my local pett store so ...

My first ordering experience with PetFlow was okay, but not great. I emailed the CS department a question about a coupon, but they never responded. The order arrived in a timely fashion, but the box of kitty litter had broken open and was all over the bottom of the shipping box. What a mess! PetFlow offers convenience and decent prices, but their service could be improved.

Overall I am very pleased with the service. Your pricing is higher than what you can purchase it for in the stores, then you add the shipping on top of that. My main concern is the last two shipments have had a large amount of ants in the box. The dog food bag is ok, but the box is full of ants. I didnt notice the first time and I had set the box down in the front hall way for a few days. Ants were everywhere!!!! The last shipment I opened the box outside and once again a ton of ants. I am not sure if these are getting in there from the Fed Ex truck or what but it is not good....

I have always been happy with canadae but, one of the bags were open and their was a little dog food in the box. I understand that things happen and I am not upset, but I hope my next order comes unripped. I really appreciate that you asked me and will be looking forward to my next order. Thank you. Jeffrey M. Marshall

when I received the package one of the bags of kitty litter was opened and all over the box

Received my order fast but when opened the package it was a damaged bag that had been taped up. I do not mind this but only when a discount is given for not premium goods. Being this was my 1st shipment I would have expected service and product to be above par to keep me coming back.

I was happy to be able to order Blue Buffalo dog food online. The package came promptly, but due to inadequate packing, some of the cans were dented. I will probably order again to see if this is a regular occurance.