Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
Julie P.
Posted
I bought food on the 25th and they promised me delivery on The 1st of March, that didn't happen, it came late on the 5th of March, Organix was on sale so I bought 5 bags and then they triple charged me for the purchase. Customer servixe Dahnel was rude and didn't apoligize for their mistake, and told me to return it. Now I no longer trust Internet shopping.
JEAN
Posted
I WILL NEVER RECOMMEND PETFLOW.COM TO ANY OF MY FRIENDS. I PLACED MY ORDER THE WEEK OF 2-17 TO 2-22 AND AS OF YET HAVE NOT GOTTEN MY PETS FOOD. THE FIRST DELAY WAS MY FAULT. I DID PUT THE WRONG YEAR IN FOR MY EXPIRATION DATE. I CORRECTED THIS ON 2-23 AND NOW IT IS 3-7 AND STILL NO FOOD. THEY HAVE SAID THEY HAD NOT GOTTEN THE DOCTOR'S APPROVAL FOR THIS FOOD TO BE SENT. AND NOW THEY WILL NOT CANCEL THE ORDER AND NOT CHARGE MY ACCOUNT BECAUSE IT IS A PRESCRIPTION FOOD. ?????????????????????????
Sam
Posted
I submitted an order with a coupon code, received a confirmation email stating my order would be fulfilled from their warehouse and my credit card was charged for the order. I never heard from them again until, two weeks later, I got one of their many spam email advertisements in my inbox and remembered my order. I logged into their site where there was no record of my order. I searched and found my email receipt and inquired about my order only to have them tell me they cancelled it because the coupon code had reached its limit. They then offered to fulfill the order without the coupon code substituting one of much less value. At minimum they are a poorly operated site, at worst they are scammers. Best to just go with known legitimate sites and avoid these people like the plague.
DENISE M.
Posted
The web site is easy to access and follow and you get your supplies within a week. I will go to them whenever supplies are needed....never had a problem
DONALD
Posted
Shipped partial order and charged for complete order, had to find out by sending them an e-mail that the balance of order was cancelled and then they refunded me. Bad experience, will not shop there ever again!
CRAIG
Posted
I attempted to order from Petflow and they oversold the items, cancelling the order. I found out the order was cancelled via Paypal a full day before guidance from Petflow. I was not impressed.
Jaytee
Posted
I placed an order and a week after it was supposed to arrive I called to find out why it had not been delivered yet. It was then that I found out that the order was cancelled by Petflow.com. They didn't even bother to inform me - I had to contact them to find out. In fairness to them they refunded my money, however I won't be ordering from them again.
Joanna S.
Posted
Your prices are, in some cases the same as, and in other cases much higher than the local Target, Meijer and Walmart. That is before shipping charges. Doesn't make any sense, what is the advantage to ordering from you?
