PetflowReviews of petflow.com

We are pleased with the value of the deals found on petflow.com. The convenience of autoship is very helpful, especially when we are working full-time. Only one small "complaint" so far: our last box delivered was wet & some of the moisture saturated through to boxed pet treats. The treats remained dry; we would just prefer that boxes be delivered in good condition.

Service was swift and excellent. Too bad the house doors won't close over the top of the rugs. I have them on the hardwood and the dogs sleep on them.

It was easy to order, great selection of products. However 1 item of packaged Beneful prepared meal was open and spilled on all items. Easier to clean up than to complain. One item was discontinued, they were quick to respond.

Rather than going to Petsmart and buying a bag of Blue Buffalo food for my dogs, it's so much easier and cheaper to sign on to petflow.com and order and while doing that I usually get a bag or two of treats for my best friends. It usually takes only a few days to get the food (usually about 50lbs) and the shipping is FREE! Right to my door, less costly than the pet store-what more can you ask for? My only complaint is the excessive daily emails from petflow.com, I have "told" my email that they are spam which is where the mails go until I need some food, then I pull one out of the spam to use any special deals along with the Blue Buffalo dry food that my friends love and need.

Carried a product that I was having trouble finding. Corrected a shipping error immediately. Good job.

All in all I had a good experience. My order was one that had a communications error so only the portion that had to be verified by my vet was the one I paid for and received, though my invoice showed I was charged the full amount. Kind of confusing if you're not paying attention. I waited a few days to see if it was just an awkward shipment but in reality another box was not coming. I called customer service and the representative explained what had happened. I understand because I work in customer service as well as well as understand tech problems. Within the next two days I had my items. The box was nearly destroyed and opened and the box of flea medication exploded and I think I lost one of the vials due to damage. In the end, I am satisfied, and I plan on ordering my dogs food from here more often. Especially because they have the brand I feed my dog unlike the other popular pet food websites.

Murphy absolutely loves these rawhide munchies and I have to keep them on hand at all times as he goes through one every 2 days. I am amazed though at the packaging waste that I see every time I order these. This last order of 20 sticks were shipped loose in a 14x14x5 box and to save on shipping costs, they should have been shipped in a padded envelope or something more appropriate. Because of this waste, I will only order this product when PetFlow offers free shipping.

Great sale price and fast ship on Royal Canin Rx canned food.