PetflowReviews of petflow.com

Several purchases from this company were not what they were appeared to be. My purchase of a catnip bundle of toys by yeowww, was actually only one toy. The photo showed four toys packed together, and the item description included the word "bundle". There was no "bundle", just one catnip toy. I am tired of the misleading advertising and will not purchase from Petflow again.

Being the first time I ordered from the company I was very upset to receive someone elses order, I had gotten my dogs all excited over the box telling them it was for them when it turns out nothing in the box was ours. Though the fella on the phone when I called was shocked to say the least he was great about it & arranged for it to be picked up & returned & have my order sent, it doesn't change the fact that such a huge mistake was made, the label on my box had all the things I ordered, so do they hire people who cannot read to fill them? I won't order again.

Despite your having my dog's food prescription on file and my sending you an email copy of the prescription every time I order, you always contact my vet. I have contacted you customer service dept. and you have stated it's my fault for not using auto delivery. Any company that puts it's own convenience ahead of the customers pretty much sucks in my book. To be honest it will be easier for me to find a new dog food vendor than a new vet.

I got a coupon to buy a certain amount and get that discount. I appiled the discount, it took it, and then when I went to check-out, it was removed unless I selected auto ship! When I order from Chewy.com or doggiefood.com, they do not give you a discount based on auto ship. On chewy.com, they let you know when ordering that you can select auto ship to get money off. But they does not take away the coupon that they sent. I don't trust petflow anymore.

I order bully sticks and they were ok,then petflow e-mails me about 81% off 12" bully sticks made in America and showed a photo of what I though I was going to receive.Well I wasn't so lucky what they sent me did not even look like bully sticks let alone the ones in there photo.I was not going to give my dog something that looked like they did.So I sent them back and will not deal with Petflow any more! So I quess the saying you get what you pay for is true with petflow.

I'm discouraged with this company who I was introduced to through a LIVING SOCIAL coupon and who initially seemed a good alternative to hunting down a special food my dogs work well eating. I have now had 3 separate incidences of shipping/billing to my cc AFTER editing and saving the orders on a Sunday night in plenty of time before my order was to ship out. Yes, I have hit SAVE as they insultingly recommend. Also, I've tried to reset the order dates based on my dogs' food intake rate and even if you change the date on Petflow's calendar function and hit SAVE, the orders still ship and are billed to your CC. We're on a close budget and even one unplanned charge causes us challenges. Additionally, if your dog cannot tolerate the food you try out, there appears to be no ability to return the food to the manufacturer's rep as there is when you buy local or perhaps that is possible if I pay to ship back the food. Through the three incidences of duplicate shipping and billing issues, no one has offered to reduce shipping costs or even to say thanks for accepting and paying for BOTH shipments that came in error which caused us over-limit fees. I no longer have a good feeling about this company and will have to remove all information from their database to ensure they don't ship more orders and auto-bill them - they don't seem to understand a polite 'no thank you/stop sending orders'. Frustrating...

Placed several orders since the spring with no issues. The last order I placed I received a confirmation e-mail immediately and then a shipment e-mail with tracking number the next day. 2 business days later I still wasn't able to track my order so I sent an e-mail to customer service and was told that 3 of the 4 items I ordered were out of stock, there was an error with FedEx shipping my order, and I would receive a credit on my account for a future purchase. I asked which items were out of stock and received no reply. A few hours later I received an e-mail from another PetFlow customer service rep telling me that FedEx made a mistake on their end and a couple of the items I ordered were out of stock so they will give me a $42 credit on my account for a future purchase. It's been almost a week and I still have no credit on my account and haven't heard back from PetFlow. Next time I'll take my business elsewhere.

this was my second order, my first order a few weeks earlier I was so pleased with the quick service less than 12 hours, I didn't believe it was possible, it came in a box and I was so pleased with the products beef sticks and stuffed toys I was bragging to ever one and had nothing but praise for company which I recommended to others. well after about a week I finally got order which I had to call and see what happened ,item was out of stock, it arrived Saturday delivered thru mail, looked like it went thru a war do you not us new shipping envelopes items all schrunched in bottom one stick was broken in half. Hopefully none of my friends placed order and were disappointed like I, need better follow thru befor I order again