Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
PAMELA
Posted
I like when you have large percentages off on single items, but can not take advantage of them because the shipping is often more that the item. I wait until I need a shipment and order when you have specials. My dogs love Bully sticks,
LAURIE
Posted
I asked you to deliver my product on a date I would be home 11/29 instead you delivered on 12/05. My dog opened the box and stole all the dog treats and buried them all over my property. Don't ask for a requested delivery date if you don't plan on keeping it. I know my dog will open any box delivered and steal and bury anything that smells good to her.
Eve_
Posted
It's a wonderful relief to not have to shlep the heavy items from the grocery store anymore. Litter orders usually came quickly; canned food took longer. I have not signed up for the auto-ship program, so I can't speak to that. The last order arrived damaged but I blame the carrier, not Petflow. All in all, a good working relationship.
AMANDA
Posted
The service from PetFlow is always quick and easy. It's so convenient that I don't have to go to the store and carry around a 33lb. bag of kibble every other week for my St. Bernard. Only one complaint: My bag of dog food was damaged. It had what appears to be a thumb-hole in it that likely happened during packaging. The box was completely undamaged. Despite the hole in the bag, I am satisfied with my order and will continue to use PetFlow!
Diane L.
Posted
This is an excellent pet supply site. I only had a problem with Customer Service because I was not aware of their minimum purchase policy. Once I read a bit more about the site I understood what my problem was. The reply to my conversation with them didn't relate to my own situation, which had to do with dropshipping and I am not sure whether the Representative ever caught on to what I was talking about.
Ann B.
Posted
Getting a package from FedEx is very frustrating. I live in a neighborhood that does not get mail delivery because of its size. We have to have a PO Box at the post office. But FedEx would not allow me to use my PO Box for delivery. Then, they delivered the package to the post office instead of my physical address, and the PO bitched me out for not having my PO box number on the package.
MARTHA
Posted
I love petflow they usually have what I need for my family companions. My dogs are Chinese Sharpie's and they have to have grain free treats and food they have some allergies , so I buy it from Petflow and they do very good no scratching and biting on themselves. You all should try it some stuff pricy but worth it and they love what I buy them and some times very good sales that's when I stock up. Everybody should try it !!!!!!
HEIDI
Posted
I found the size of the "Cowboy Sausage" to be "extremely small". The picture should say "NOT ACTUAL SIZE SHOWN". The rest of the items looked more accurate.
