PetflowReviews of petflow.com

i was real happy but lately the service is bad s i ordered a package it got lost you guys sent out a new one but it takes forever. my dogs don’t have good now i need to buy some and they get sick

Petflow seems to have problems with shipping. I actually had to order more food because the Petflow order didn't arrive in a timely manner. The second order was also from an online company and still arrived days earlier than my original order!

The fact you have to call to cancel an autoship is the worst thing ever. I enjoy the products and company but I wish I had never set this up. Do yourself a favor and avoid!

I ordered the RX Hills Cat Food on Thursday, July 22nd and it was cancelled by someone at Petflow - unsure why or whom - even after I called Petflow to make an inquiry. No notification by email. Only until I went online did I know it was cancelled and that was 4 days after the initial order. I spoke with a rep at Petflow who put the order through again and therefore expected to have the food in two days or by Friday, July 30th. It is Monday evening, August 2nd and we still do not have the RX Cat Food. Delivery is expected on August 3rd, almost two weeks after placing the order via UPS Ground. Ordered this RX Cat Food previously from Chewy.com and rec'd two days later. I am sure you can surmise who I will be placing my next order with again when I need RX Cat Food. Not a very good first time experience with Petflow.com. The representatives I spoke with at Petflow were friendly and helpful, however, the execution and delivery I consider subpar.

Order was not placed on the day it was promised. When I phone in the next week to check on it, I was told it would go out on Monday and be at my home on Wednesday. After waiting all day Wednesday for the order, I phoned again only to find out that the order was delayed until Friday, when I would be out of town on vacation. The girl I spoke to over the phone was very unapologetic and rude when I told her that I now had to go out and find some dog food for my pet sitter at the last minute. She blamed it on FedEx, and then just ignored me when I mentioned that FedEx was not responsible for the order being placed several days after it was promised to go out.

I was so excited to find the last of a discontinued special canned dogfood that one of my dogs requires. My excitement turned to dismay when it arrived. They put eight 12 can cases in a single cardboard box with no double boxing, protection or even warnings that it was fragile or heavy. The box arrived crushed and all of the cases on the edges and middle were dented, exploded and leaking dog food juice. Disgusting! And wasteful! I had to clean every can because the now rotting dogfood juice was on all of the cans, almost half were severely dented and nearly a full case was exploded. It took nearly an hour to clean them all up. Unfavorably impressed.

I received my order of 3 cases, 36 cans from Pet Flow. Multiple cans were dented and not usable, so (0) on the shipping.

Website listed product as available, but shortly after purchase I received notification that the product was not immediately available. Customer service representative that processed my order cancellation was courteous and helpful. I wish the website was more up to date with inventory levels.