PetflowReviews of petflow.com

I did not hear from Pet Flow quickly that they could not fill my order of specific dietary cat food, but they cancelled my order and I believe will not show on my credit card. I understand there is shortage of pet food right now, but their website said in stock. Good luck to all and thanks for trying

I was waiting for my order on 3/02/22, shipped on 2/24/22, delay in Arizona, delay in San Diego 3/05/22, delivered on 3/06/22, I don't know the delay problem. Felipe Lopez

The Beef Pizzle Steer Bully Sticks Dog Treats gave both of my shih tzu's terrible diarrhea and I only gave them a small piece.

Delivery is a little slow. I sent coupons to you but they were never applied to my account. They should have been sent back to me. That’s bad business!

The lid on my automatic dog feeder and water combo was broke when I got it

Prompt when shipping items in stock. Not so prompt in communicating when items are back ordered. And the website shows them still in stock. I placed an order my vet approved February 15. I checked on it February 22 and was advised the WET food was cancelled because my vet turned it down, but that the dry food would be shipping soon. My vet had approved the whole order as I had called them before checking my order so that was incorrect information off the bat. I then received a notice that my WET food was shipping but the DRY food was cancelled off my order on 3/1 because it was out of stock. 3/3, nearly 2 weeks after the order was approved my in stock wet food is only now shipping from New Jersey. Why didn’t it ship back on the 15th, or even the 22nd when I inquired and why was I provided incorrect info? Nearly two weeks when you advise to allow 1-3 days from approval to ship is not acceptable. Over a week to advise me an item is out of stock is also unacceptable and your website still indicates it’s in stock, which is even more frustrating because I will now pay shipping on each item individually when I had actually ordered together to save on shipping. And I don’t have confidence you even have it in stock. Also why cancel an order as opposed to let it sit in backorder if it will replenish this fast? So… usually a happy customer hence the 3 stars instead of lower.

I like the decent prices and fast delivery. However every package arrives damaged everytime. The contents are often damaged too. They would get a higher rating if that is remedied.

Two month's in a row they messed my orders up so bad I had too buy dog food to get them through until delivery. It caused my dogs upset tummies. Loose poo and itching doesn't make them, or me very happy. I have had issues before but this is the last time. I do not recommend petflow. They also are not any cheaper and their shipping time is the worst. And their proplan sensitive stomach and skin is full of crumbs. I mean it's so bad it was in every bowl I fed my 7 dogs. From now on I will be buying locally. I will give them two stars for their customer service. It is very good, and they always answer my emails immediately. I think they are a decent company, but I think maybe they have some quality control issues.