PetflowReviews of petflow.com

who ever packs the orders has done a miserable job, my last order a large bag of dog food and two cases of canned dog food put in one box and came destroyed.

I placed an order for dog food w response it was being processed. I waited days for shipping alert to then hear it was out of stock. It was an issue I had been facing w other companies but the wait could have been my looking for another company. Not pleased.

I loved using PetFlow to buy bully sticks and braided piggy sticks in bulk for my dogs. Best products I have found online at good prices, especially during their sales. The problem is twice now, on two separate occasions at two different addresses I’ve lived at, the piggy sticks have arrived with many live black insects. Both inside the plastic-wrapped piggy sticks, and crawling around the box. I’ve recorded it and plan to send to PetFlow. These bugs have hard outer shells and are difficult to kill. The first time at my old address, I didn’t notice it immediately. Until my dog room was infested. But this second time I have them a chance, and even at my new address, there they were. This time it was even worse and I noticed them the moment I opened the box. Some of the piggy stick package were full of crumbs. So I don’t think rbis just happened in transit. Esp since it’s the second time from PetFlow piggy sticks, bugs I’ve never seen before, and in no other dog food or treats I’ve ordered from any other sites. I’m sorry to say I am extremely hesitant to buy any further products from PetFlow until I have been assured this issue has been permanently resolved.

They send email -s stating that my order has shipped but it really didn’t. One rep actually told me that the tracking fir fedex takes 24 hrs. He lied through his teeth. He said he has been dealing with fedex for 3 years. I did it for over 30. One more rep lies to me I will file such a complaint on the web and I will get rid of them for good, where are the managers and supervisors?

Ordered eighty dollars of dog food, order accepted, credit card number taken.. Next day they tell me "we don't have it." Complete waste of time!

Used them years, literally. The food I had delivered apparently has developed delivery problems. It happens. Do they let me know so I can make other arrangements? Do they make a suggestion to keep the deliveries coming on time? Nope. They just shed the vitamins. No food. Then as a bonus, they have some sort credit card issues, the same card in use almost daily with no issues, do the figure that out or offer help? Nope. They freeze the whole order and don't let me do make any changes. Spoke to the online chat bot to which he basically said, "see ya". Hello Chewy.

I just love the idea of ordering on line & having the items delivered to my home. My last 2 experiences with this company have been frustrating & time consuming. My prescription dog food has been hard to find but Petflow showed stock available & I was so excited. Placed my order, all items shipped & I was charged the full amount. Once my package arrived, the prescription dog food was not included. I called customer service & the agent seemed confused. To sum this up, I requested the refund because there was no stock available. The items never shipped.

Only 2 stars this time. Order came in a timely fashion but the contents of pills are broken in pieces.