PetflowReviews of petflow.com

I like the auto order but want advance notice of shipment so I can choose whether to do it or change it. The last order I wanted to change a week later but got the order even before the email of shipment came through.

Glad to find a discount on our dogs' favorite Blue Buffalo. However, it did take quite a while to get here. Luckily we didn't run out before it got here, but we only had 2 days left. Took about 1&1/2 week to get delivered.

My experience with interacting with PetFlow is terrific. Unfortunately, FedEx has not lived up to their fullest potential. No missed delivery slip left on the first visit. The second visit was listed on their website as no one home. Based on the website information, on that date and time I was sitting in a chair not more than 10 feet from the only outside door to my home. No one came on that date or time. Plus, they did not leave a missed delivery slip. So, it took nearly another week to get the delivery from PetFlow. This is particularly frustrating because I have signed up for the auto-ship and I had to purchase food from Target to carry us over...I wasn't sure when the Wellness cat food would arrive.

UPDATE: I must say that their customer service center was very helpful when trying to resolve all the mistakes. Beside the initial frustration, i am happy with the way they handled the issue. I might consider shopping there again I placed a simple order of cat litter, dry food, wet food and a couple of toys. First of all, it takes them more than 7 days to ship the order, even though their website says they ship within 24 hours. Then, i receive the order and my canned wet food and one of the toys are missing. No, packing slip or any breakdown of my order. After i contacted customer service, they seemed to know what is going on and promised to ship missing items right away. What was my surprise when i get the second delivery, only to find out that they shipped another kind of wet food, not what i ordered. How many times can they screw up my order?!?!

Ihave compared prices with Amazon, and these are about 10% less plus they have a larger selection. I have both a Golden and a cat which are now my children so they deserve the best.

I like using PetFlow because the prices are good and the system is easy to use once you've figured out what you need when. However, I had to quit because they stopped carrying the food my cats prefer.

Ordered the cat scratch Dj as a housewarming gift. They sent an email after confirming the order to say it wasn't in stock. Two weeks later, it shipped and all was good.

This is a great service. I have been completely satisfied with all of my shipments. I only wish they had the speed of shipping that Zappos offers. Otherwise, shipments take about a 5 days to a week to arrive.