Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
Susan
Posted
HORRIBLE COMPANY. ORDERED FOOD FOR MY DOG AND GOT AN EMAIL SAYING WE RECEIVED YOUR ORDER. CALLED A WEEK LATER AS NEVER RECEIVED MY ORDER OR AN EMAIL SAYING IT SHIPPED. THEY SAID THEY CANCELLED MY ORDER AND COULD NOT SAY WHY AS THEY ARE NOT ALLOWED. SERIOUSLY YOU CAN NOT TELL ME WHY YOU CANCELLED MY ORDER. GOING BACK TO CHEWY WHERE CUSTOMER SERVICE IS THE BEST
Melissa
Posted
Terrible just terrible. Not helpful at all. Still waiting for my dog’s medication it’s going on 3 weeks now I keep getting the run around from everyone I speak to. I’m over this company. Y’all need to get ur “stuff”together.
Eva
Posted
My dog food took FOREVERRRRR to get here. Each time I called customer service, it rang about 20 times and the phone would hang up. I emailed them and it took 3 days for them to get back to me. Rep said they are overwhelmed because they are a small company. I’d say, hire more people because this was ridiculous!
ELIZABETH D.
Posted
I contacted customer support online to cancel my auto ship. I accidently set a second one while trying to cancel. I had 2 auto ship orders. I made it clear I wanted them both canceled because my order increased by almost $84.00. Too pricey. I found my order cheaper somewhere else. And the customer support person shipped both orders to for over $600.
C M.
Posted
Package arrived late again Fed ex should not be your carrier
James L.
Posted
Terrible customer service, worst company to ever do business with even the supervisors are rude they constantly hang up without addressing any of your issues.
Joe S.
Posted
I placed an order which was received by PetFlow with a ship date of Dec 19th. Dec 28th still had not heard a word. Called customer service who told me PetFlow had canceled the order because it was flagged as fraudulent by “them” ! Not my bank ! I will “never” use this company again and highly suggest you think twice and read the other reviews before ordering.
Vanessa
Posted
I placed my order on 12/14/22 and received an email that my order would ship on 12/15/22. I contacted PetFlow on 12/21/22 about my order not shipping yet. When I received a response the next day I was informed “due to stock issues my order was cancelled”. But yet I wasn’t notified until I reached out to ask where my order was. Poor customer service communication practices.
