PetflowReviews of petflow.com

Even with your promos (EX: Current promo PFT025 25.00 off 100.00) Amazon is still better priced. And I get better sizes and better autoship deals. We are working with tough times folks - you need to step up your game on competition or get left behind. Not trying to be rude - it's just the facts.

I have an account at PetFlow since June 2015 Unfortunately my order of cat food was cancelled without any notification...Such an unexpected behavior of company... customer service when I called them explain order was blocked by fraud prevention department without any explanation .... they advised me to change my email address or my delivery address to remove this block. I highly recommend to brave customers who will order from PetFlow check status of their order in an hour after placing it to make sure order was not cancelled without any note.

BEWARE! Pet Flow can accuse you of theft cat food $46 value from them. Absolutely terrible experience with my order NUMBER: 10690189 After receiving order confirmation from PetFlow, I was expect receiving the tracking number for shipment, but when I login to my account the order status was "cancelled" After I called customer service I was told my order blocked by fraud prevention department with no deeper explanations of reason why my PayPal account and American Express card make then suspect me as a cat food theft I will NEWER order here again.

My order never arrived. I called your company and the person I spoke to was incredibly unprofessional sounding. I asked why my order hasn’t shown up and he said it was canceled by their fraud department. I asked why or what triggered this and was told he couldn’t tell me why. Then I asked if I could still order from this company because of them thinking my order was fraudulent. The guy responded “I don’t know can you?”. I was shocked by this unprofessional customer service. This review asks for the date of the incident but I don’t recall when I called but it was earlier this month in December. I placed my order on December 6 and never received a confirmation email but I did take a screenshot of my confirmed order. I’ll never order here again.

I was really happy with pet flow until two things happened. One is I found some thing I could only buy at Chewy, and their customer service is light years beyond petflow. The other is that petflow wanted a profile of me and my pets names, and things in a way that made me feel like I was being phished. I am very unlikely to ever be a petflow customer again.

Where do I begin!? I order 10 tennis balls then y’all wanna chancel my order for fraudulent because your customer service person over the phone says why would you buy 10 tennis balls?? I’m sorry I have multiple dogs, like WTH! Worse part is I had to call y’all 7 days after my order to figure out what’s going on cause y’all don’t know how to return emails at all. Definitely will never buy anything from y’all!!!!

First, I was sent the wrong items. I called and was told they would ship the right ones out asap the next AM. I spent over $75. On dog treats, 7 bags. The original delivery took a week. Customer service emailed me a Fed ex label to ship the wrong treats back. I had to drive to a Fed Ex drop off to do it. Then the next AM, I get an email that the right treats were on back order. I called to find out how long until I received them. They had no idea so I cancelled ny order. This was my first time ordering from Petflow.

The shipping time is awful. When I placed and order it said it will ship the next two days, it didn’t ship for a whole 2 weeks!