Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
BRUCE M.
Posted
I placed ab order for the first time and the product was not going to arrive for over a week. That was unexceptable. Your competition Chewy it arrives usually in two days. I cancelled my order o and my auto ship
CHRIS M.
Posted
Ordered product and it never shipped. I had to call customer service to get it shipped.
Amber S.
Posted
After my order being cancelled I don’t know maybe three times? I emailed them to get it cleared up. I explain I moved and got married and mention perhaps it’s my maiden name . Ryan tells me fraud says not to process so first i ask okay what’s the reason and do I need to call. Ryan says they can’t give out that information , so I call to clear this up and basically get told to order from another company as I’m considered a fraud. So ridiculous and unhelpful. Ryan’s customer services needs work.
LYNN K.
Posted
I placed an order. Your company took the money out of my account. Days went by with no tracking or anything so I called to see what was going on and your tech support told me she didn't know when I would be getting my order so I canceled it. Than after i canceled your company sends a email saying it was out of stock. I ended up going with chewy. They're are fast and reliable
ALEX M.
Posted
So when ordering food for my canaries there's been 2 times in the shipping process bad experiences. two times the orders get returned due to the poor packaging Petflow uses. Don't really understand why 2 50lb bags are shipped in 1 thin big box without any protection inside and that is the reason the bags inside get ripped up, plus on top of the shipping company handling the box in a bad way. 👎
SHARON E.
Posted
First time using Pet Flow. My dog food was ordered in time to arrive three days before a big trip. It was delayed and came the day after I left. Customer service had been called several times. I asked for a refund and was told I would get a credit. I’m going back to Chewy until Pet Flow puts customers first when they make a mistake.
customer
Posted
Took over a week before product even got prepared for shipping. Zero communication.
STANLEY
Posted
Instead of a usual delivery of 2 business days after my orders placement it took 7 business days and two calls to your service.
