PetflowReviews of petflow.com

I kept track of the shipping and was disappointed the length it took. The tracking system told me it would arrive by certain but did not.

Box arrived all beat up and half opened up! I bought a large bag of puppy chow and two puppy toys! It was obvious the bag of puppy food was stuffed into a box that was to small for it, thus the tape broke opened in transit. Luckily the items I ordered were still in there, but really???

There was tons of confusion with backordered items. I was told it was best to cancel everything ordered and start from scratch. Big mistake. All subsequent orders were canceled and I'm still out of dog food. I'm very disappointed. I left chewy because I'd like to work with smaller companies. I have to put my dogs first before Petflow. I'm hoping this comedy of errors isn't what always happens. Now I have to call my credit card company and try to sort out this mess. The last CS rep I talked to when I realized they canceled all my orders wasn't very sympathetic.

Delivery was lazy, sloppy and contrary to instructions. Box just thrown into unsecured foyer and not to apartment door.

Your website sucks. Really. Needs improvement. While I’m at it,,, any discount offered to me,, at checkout doesn’t apply.

Two cans of the wet cat food I ordered were broken open.

I like their turn around, I rodered a Kong chew ball and prescription diet treats. Unfortunately I am not a fan of presciption items. I requested Royal Canin Hydrolized protein treats. They requested the approval from my vet before checking if the item is in stock. 5 days after my order I got notified that it's out of stock and cancelled that part of the order.

Silly you don’t honor the free shipping before discounts. Doubt I’ll shop from y’all again.