PetflowReviews of petflow.com

I ordered two cases of food, I provided the prescription and the two cases were ready to be shipped. I followed up the next two days and I was told was due to the prior holiday weekend. But, the two cases were ready to be shipped. However, two days later, I was told that the product was out of stock.?? But, it was ready to be shipped. Which is it???

Never received product nor heard that it could not be fulfilled. Item was listed as in stock when purchased

I ordered my dog food almost two weeks ago and I’m still waiting for it to be shipped or get a refund. I have received multiple emails about them not being able to reach Banfield pet hospital to get my prescription for my dog but Banfield is open from like 8am to 6 pm everyday.

Horrible, horrible service. I did everything right on my part. Even then the food for my cats wasn’t shipped in a timely manner. Despite me calling for it, and being told it will be shipped ASAP multiple times. Only to be told later it is being delayed. Then being offered to have it get cancelled. And agree to have it cancelled. Then being told days later that cancelling is not possible. Did I mention, one of your representatives hang up on me bc she couldn’t handle why I would be frustrated. She threatened me on the phone then hang up. And my order wasn’t still cancelled. I have texts proof of the many interactions prior to the call where the woman hang up on me. I told her I have written communication the offer to cancel. She did not care. She was rude beyond word. This was my first and last order from Petflow. No integrity.

I placed an order for treats and a few days later the order was cancelled without any notice. The reason given was something flagged a fraud alert. However, when I called the customer service number, they couldn't give me specifics. All they suggested was trying to place the order again. Very unprofessional and no confidence that the next order would turn out differently.

I travel for work and I ordered pet food via your site for the first time with my billing address as my home address and my shipping address as the place I was on location working. I travel with my two cats. My order was cancelled and I WAS NOT NOTIFIED. It was cancelled for fraud. When I called to check on the order, I was told it was still fraudulent and wouldn't be reversed. I am appalled that this day and age, that we can't have different billing and shipping. What if I wanted to send my child a gift of pet items from your site (which would have been a diff shipping and billing). This is really short sighted and the lack of communication was abhorrent.

Apparently my order was canceled by the fraud department. I'd like to know why. I spoke to someone on the phone as I wanted 6 of the item but you only had one. No one notified me. I ordered 5 from another company thinking I had 1 coming from you. Now your out and I will have to pay more than I should with shipping.. very very upset! I've been in business for 10 years and have NEVER done this to my customers.

I will never ever contact Pet Flow for anything ever again. Terrible terrible customer service and failure to deliver. Told me their fraud division refused to ship item I ordered. I contacted my credit card companies and all of them said there was zero issues with any of my cards. Numerous other complaints just like my experience with this company. I would give them a zero if possible.