Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
KURT F.
Posted
you confirmed my order for 50# Higgins finch seed and when received the box contained a bag of Cockatiel mix. All papers referred to Finch seed. You did issue a prompt refund, but why confirm the order in the first place, if you didn't have the product in stock. The box was returned to you.
DEBBIE B.
Posted
I’ve never received my order. It was supposed to have shipped July 12 and I see no way to track my order.
LISA H.
Posted
Placed my order on July 12th & I’m still waiting for my shipment. I’ve had to buy food locally due to get him by. I texted & emailed my concerns & was told it’s been approved & would be shipping in a few days. As of today, July 24th, still no shipping notification or why there is a delay. Terrible customer service & im very unhappy!
TRINIDAD M.
Posted
Worst pet online company. Unreliable delivery service. Overall horrible pet online company. Do not use this company for your furry babies. I am a very dissatisfied customer.
RICHARD B.
Posted
It to long to get then I only got 1/2 order then you tell me I can’t get the can food,I differently won’t buy from you again.
Aaron S.
Posted
Still has not yet shipped despite a 1-2 day wait on the website. I’ve contacted support via text and despite this, my dog’s food has not shipped.
RICHARD CECCACCI J.
Posted
They sent me a duplicate order and told me I could return it if I pay the shipping. Not good business practice. Lost this customer of a shipping charge that was their fault.
CHRISTINE B.
Posted
My orders were canceled and I didn't get any email letting me know. I had to contact customer service and they told me they were canceled
