Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
RICHARD Z.
Posted
AS PREVIOUSLY STATED THE SEALING TAPE ON 3 CORNERS OF THE OUTER BOX WERE BROKEN ; HOWEVER THE CONTENTS WERE NOT DAMAGED. GOOD RESOURCE TO OBTAIN FOOD FOR MY "FURRY KIDS" DURING THE COVID-19 SITUATION AND AVOID ONE MORE NEED TO EXPOSE MYSELF TO HUMANITY THEREBY BREAKING NEW YORK STATES NON-ENFORCEABLE EDICT, "MATILDA'S LAW". THANK YOU.
Sage
Posted
Would have been five stars except that I received notice of shipping three to four days AFTER product arrived. I would have really appreciated acknowledgment of my order being received and especially when it shipped! Hope it is possible and I will give it another go to see if customer service improves.
WYranch
Posted
Food arrived in good shape.
Cathy M.
Posted
Love the selection and the fast delivery. Lost a star for the terrible packaging.
REBECCA D.
Posted
It would be nice if there was a 5%discount on auto ships.
CHRIS H.
Posted
I have enjoyed and come to rely on PetFlow to provide food for our dogs and cat. However, as I shared via e-mail, I had some concerns about my most recent order. Information about delivery was not as straightforward as I have come to expect from PetFlow. I recommend that more transparency be built into the information about shipping in the future.
Joe S.
Posted
Timely, good tracking information. One can of wet food got crushed in the shipment, but it did not hurt the rest of the cans.
Debra J.
Posted
We like the new food we are getting thru PetFlow. Delivery speed is good. I cannot get the refer a friend thing on the PetFlow website to work. I click on it and it bounces away repeatedly. Also you need to post your hours for Saturday if you are available that day for calls. I called at 2:15 PM on Saturday and no one ever picked up.
