Planet 7Reviews of planet7casino.com

I successfully did everything required to withdraw my $150. It even said approved next to it. After the week wait time passed and I was still waiting on my withdrawal. I messaged customer support. Who informed me that because I opened a email promo they sent me during the week I was waiting. That my money is now gone. Apparently they email you promos during your wait time for withdrawal. They don’t say this in the email but you can only withdraw or redeem a promo once per deposit. If you are waiting on a withdrawal and redeem a promo before you deposit more money. The money you are waiting to be withdrawn will disappear. Apparently it saying that it’s approved. Is only saying that the computer system approved it. It still needed to get approved by staff.

Planet 7 could be a good site. COULD BE is the key here. Everything will go smooth till you go to cash out. $900 is nothing in comparison to what i have deposited. I requested it on the 30th. It wasn't approved until the 11th and it is now the 21st and still nothing. After talking to customer service (which is pointless) they said this is there normal turn time. And apparently it still has to be sent to the payment processing department who then has no time frame when i will get it. Mind you this is bitcoin we are talking about. Stay away if you want to collect.

Worst casino I ever played, I won a 100$ verified my account, deposited and they told I had multiple accounts without any proof I did!!! Absolute scammers, stay away from them

To make a withdrawal you need to verify documents. So I did their "liveliness" video. Next wanted a photo of my drivers license, front and back. I submit the photos. It comes back rejected because its expiring next month! So WTH does that have to do with anything? Its valid! I haven't been sent the new one because its still valid! Besides that, it still serves the purpose for which you need it for! Photo ID for name identity. Chances are this company operates in a foreign country so you wouldn't have any authority over a valid license or an invalid license! Here's a piece of advice for anyone reading my review. Any of these places doing business in a foreign country and they are asking for photos of the front and back of cards like drivers license and credit cards that are United States citizen owned, beware, there's really no reason for them to especially have a photo of the backside of a credit card. Your card security code is right there. With that it's easy for online purchases and cash to be charged to your card. They don't need that information for identity. It will come up when they input the account number or it will decline it if they use the system where name on card must match the name the user gave them. Most do that. Also billing address must match the credit company records of what you told or typed in to do the transaction. There's nothing a foreign country of the USA can do with drivers license or government/state identification card numbers. Therefore they shouldn't be asking for them or taking photos of them. They have no jurisdiction or authority of USA, ID information networks. In other words, they can't verify anything by, "running it through their computer system". They aren't tied into state DMV records in the USA! ESPECIALLY IF YOU'RE TRANSACTING IN CRYPTOCURRANCY! There's no ID other than matching your deposit address. Even then, that should not matter, because, most of these sites want you to send to a wallet thats on their list of wallets. As far as playing casino games on Planet 7, is useless for me, because I know that if I were to win something and decided to cash out I will not be allowed to do so, and there's absolutely nothing I can do about it. I'm sure if I told them, "could you wait till the 26th when my B-day and new license expiration date updates?" Ya, no! They probably have a small tiny time window to get your winnings cashed out! 😅 This is my own common sense here. If I'm wrong, please correct me. I just don't feel its right and seems like all of it is hoops to jump through and they hope you don't have the hoop or you can't make the jump through it. All to either not payout or delay paying in hopes you'll play your winnings til you're back to zero or below minimum cashout balance. NO OTHER PLACES REQUIRE ALL THIS RUNAROUND VERIFICATION EXCEPT THESE ONLINE CASINOS. You don't need to show ID at brick & mortar casino's unless it over a certain amount and that's for income tax reporting purposes. I believe anything over $1200.00 of course good ol' Joe may have lowered it! 🤣

I won $100 right after Christmas but they would not let me cash out before making a deposit. After reading the negative reviews I was hesitant and after and time I sent the $10 and was waiting for a long time. When I check on it today they say I mixed funds. They told me to deposit the $10 but the fact I had more than $100 at the time I played the couple dollars extra and cashed out $110 and they say I mixed funds and lose it all. This casino should be shut down!!

I have enjoyed playing a use of planet casino and Have not had an issue with payout until the last time I won it was for 2501st and for some reason they can't tell me the check like they did prior to this I've been continuously different reasons different excuses different ways for this payout to happen none of which had been successful they never answered the phone number

Won my max cash out $100.00 and no pay out starting to see how they're all connected through inclave so if you had played in one they'll try to steal your money and lie and say you claimed multiple bonuses don't waste your money or time got videos to prove which I do religiously even when there stuff glitches I don't complain but this is criminal now

I DIDN'T WANT TO MAKE IT A 1 STAR I WOULD LOVE TO PUT IT AS A DEFINITE NEGATIVE I used a bonus promotion from an email, Planet 7 is here to offer you an out-of-this-world gaming experience, and to start you off, we’re offering you a $30 Free Chip, which I still have, and I received $30 free chip with max $100 payout, no deposit required, well I played and I was doing awesome I was impressed and was definitely going to make rave reviews about the casino because normally you get free chips and never win, well I was, and I even made my own $30 deposit without any additional bonus codes, so I went placed a withdrawal for my bitcoin account and about 4 days later I checked and the status of it was denied. Now I played at my now favorite casino, CryptoLoko Casino, I was given a similar opportunity and played, won, and requested bitcoin payout, and they did exactly what the bonus offered, they paid me and kept the terms so they dont look like crooks, now Planet 7 has such rude agents but told me I was denied because I used a free no deposit bonus and I used other ones prior, and I mean prior to this one and I advised I also made a deposit while I was playing this bonus and well, I was disconnected the agent left the chat and never addressed any of the issues I had. I am disgusted that this is how they play, they know we cant do anything because they have 0 liability and 0 regulatory law to follow, but I will never again put money into this casino unless of course they want to hold fast and honor and show they aren't shiesters a bunch of no good thiefs and pay me my measley $100 win.