Cynthia P.
Posted
I bought headphones for work at Amazon
I bought headphones for work at Amazon. The headphones were so tight they gave me an excruciating headache. One of the ears starting going out on the 2nd day. The 3rd day the headphones did not work. The battery never died. I stop using them on my commute to work and attempted to use them alonce I got to work but they would not come on. I put them on the charger for an hour and they still would not come on. I then charged them for a few hours. They never worked again. I wrote Plugfones to return them and get a refund. They admitted thatvthey mustvhave sold me a faulty pair. They offered to exchange them instead. I informed them that I read reviews regarding the headphones and how they lose sound over time, how they struggle to maintain a charge overtime and how they sometimes just stop working abruptly. I asked to return them and get a refund. They never responded after that. I wrote again to be informed of the return process so that I could return them and receive a refund I also asked for a manager due to the lack of response after a few days. Still no response. I called and left a voicemail. No call back. Days later I file a dispute with my bank and send them the emails and they informed me that they were investigating. 2 days later Plugfones send me an email, not in response to my email or request for a manager but just to inform me of the return steps and that return shipping cost are the responsibility of customer and that if they are not received within 30 days they will not be eligible for a refund. Why does this alarm me? They only responded because my bank investigated the matter. It feels as if they try every tactic to avoid a refund. I believe they would have strung this process out until the return shipping time frame would have exceeded the 30 days. I ordered them on Sep 2nd. Because the return shipping cost and process(fill out a return form, repackage and mail to Springville, Utah and pay the shipping cost) I believe there attempt is to try to keep your money by any means necessary. I also believe they are aware that they sell a faulty product. I will never do business with them again. I never was able to speak with a manager nor any one via phone. They didn't get back to me until my bank reached out to investigate and I believe they only did so, so that the bank would not reverse the payment.) Horrible.