Average
77 reviews
Prestige Medical SupplyPrestige Medical Supply is Tennessee's premier diabetic supply store, offering affordable essentials for effective diabetes management. Find everything you need, from Dexcom CGM systems to Libre glucose monitors and diabetic test strips, all at unbeatable prices. Shop for Dexcom, Libre, and diabetic test strips today and manage your diabetes with our top-quality products!
Prestige Medical Supply (prestigemedicalsupply.net) has 77 customer reviews on Consumer Courier, with an average rating of 3.8 out of 5.
Showing 17 reviews with 1 star · Clear filters
Elizabeth F.
Posted
Never got the package when it was suppose to be delivered.
Response from Prestige Medical Supply· Apr 2, 2024
Hi Elizabeth, I hope this message finds you well. We are terribly sorry for the inconvenience this has caused you. For us to address this issue further, we will be sending you a private message. Best regards
Unhappy D.
Posted
I ordered a CGM from this place because mine was faulty and went out on me right before Christmas. This place had the fastest shipping that I paid quite a bit extra for, I believe around 40 extra dollars to have in 2 days. Once I placed order it said it was going to be delivered Jan 30th. Jan 30th came and went, I emailed asking for an update and no response. Jan 12th it shows up at my house. I already had to place emergency order from another company and spent an additional 250 dollars and had it next day so I did not need it anymore so I emailed right away as it says you have 7 days to contact for a return. Well it is now Jan 21st and no email back for a return, the box is sitting unopened waiting to ship back but now it has passed the 7 days. I do not recommend this place. Please be careful if you need medical supplies this is not a place that understands the importance of customer service.
Response from Prestige Medical Supply· Apr 2, 2024
Hello Melody, I hope this message finds you well. We sincerely apologize for any inconvenience this may have caused you. We value your happiness greatly and are dedicated to finding a quick solution to this issue. We will be sending you a private message to address this and fix the problem. Thank you for your patience and understanding.
Kel S.
Posted
I ordered because the anticipated arrival date was 3-4 days past submitting order. Those days came and went and product hadn't even been packaged or shipped in that time
Response from Prestige Medical Supply· Apr 2, 2024
Hello Kelli, I hope this message finds you well. We are deeply sorry for the inconvenience this has caused you. We sincerely care about your satisfaction and are committed to resolving this matter as soon as possible. To address this issue, we will be corresponding with you through a private message. Thank you for your patience and understanding.
ryan V.
Posted
Customer service is terrible and didn't respond to two separate emails.
Response from Prestige Medical Supply· Apr 2, 2024
Hi Ryan, I hope this message finds you well. We sincerely apologize for the inconvenience. Your satisfaction is crucial to us, and we're committed to resolving this matter swiftly. In order to address this problem, we will be sending you a private message. Thank you for your understanding and patience.
Touchof H.
Posted
They sent me the wrong item and now I have to wait even longer to get the item that I desperately needed until they get the return processed for the wrong item they sent. What happened to customer service. I will not deal with any company that makes me pay for their mistake! If I didn't need the receiver I would not have ordered it and paid for overnight shipping then wait several days for them to respond to my email just to find out I have to wait for them to process the return of the wrong item they sent me. Why would a customer that paid for overnight shipping for a product have to wait EXTRA time to receive WHAT I ACTUALLY ORDERED AND WHAT WAS ON MY PACKING SLIP because of their error?
Response from Prestige Medical Supply· Apr 2, 2024
Hello Lisa, Thank you for bringing this to our attention, and we sincerely apologize for the shipment error that occurred with your recent order. Rest assured, we are taking immediate steps to rectify the situation and ensure that you receive the correct item. We will be sending you a private message to further assist you with this problem. Warm regards
Alex B.
Posted
I paid a lot extra to have next day delivery and I see my order still hasn't even been shipped two days later. It's basically at the point where you may as well not deliver it because I'm leaving town tomorrow. No updates from your end on why things are slow. Will not use your service ever again. Please refund my expedited shipping cost
Response from Prestige Medical Supply· Apr 2, 2024
Hi Alex, I hope you're well. We sincerely apologize for the delayed shipment of your recent order. We will be sending you a private message to further assist you with this problem. Best regards
Mary R.
Posted
I ordered this item on 10/19 and did not receive it until 12/2 (the day after I moved from this address). Fortunately, I was able to retrieve the item from my former address.
Response from Prestige Medical Supply· Apr 2, 2024
Hi Mary, I hope this message finds you well. We're deeply sorry regarding the delay in the shipment of your recent order. Please know that this situation does not meet the standards of service we strive to uphold, and we are taking immediate steps to rectify it. Thank you for your patience and understanding
Edward P.
Posted
Shipping states 1-3 days but took over 4
Response from Prestige Medical Supply· Apr 2, 2024
Hello Edward, thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Kind regards
